Hi, I’m
Guirlande Joseph
Miami,Fl
Summary
Reliable Licensed Massage Therapist for over 13 years with a comforting and kind demeanor. Business savvy, organized and experienced in performing basic administrative procedures. Possesses a friendly personality which can help build a positive rapport and long-lasting relationships with clients.
Overview
16
years of professional experience
1
Certification
Work History
Island Massage Miami
Owner
10.2021 - Current
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Zeel
Massage Therapist
06.2019 - Current
Job overview
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
Ebenezer Christian Academy
Office Manager
01.2009 - Current
Job overview
- Created reports and presentations.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Maintained computer and physical filing systems.
- Handled all incoming business and client requests for information.
- Prepared vendor invoices and processed incoming payments.
- Coordinated special projects and managed schedules.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up.
Massage Envy - Midtown Miami
Licensed Massage Therapist
10.2016 - 10.2019
Job overview
- Maintained clients’ treatment records.
- Provided clients with information on relaxation, postural improvement, stretching and strengthening.
- Spoke with clients regarding their health history, expectations and described services and procedures.
- Provided safe, effective and appropriate massage therapy techniques with professionalism and an enthusiastic attitude.
- Sanitized and cleaned massage therapy and common rooms.
- Grew sales 95% in 22 months with a great work ethic and attitude.
- Communicated all client reservations to appropriate staff.
- Communicated effectively with management concerning important customer issues.
- Served as a primary point of contact for members and guests for information on spa products and services.
- Performed 25 hours of massage per week with a range of therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.
Education
Miami Dade CollegeMiami, FL
Associate of Arts from Biology
2021
Miami Dade CollegeMiami, FL
Vocational from MASSAGE THERAPY
05.2011
Ebenezer Christian AcademyMiami, Floridda
High School Diploma
2007
Skills
- Networking
- Small business operations
- Deep Tissue Massage
- Sport Massage
- Swedish Massage
- Strong knowledge of body mechanic
- Microsoft Office Suite proficiency
- Computer-literate
- Understanding of human behavior
Certification
- Massage & Bodywork Licensing Exam (MBLEx)
- Career in Technical Massage Certificate
- Florida State Massage Therapy Association
Languages
French
Full Professional
Creole
Full Professional
Timeline
Owner
Island Massage Miami
10.2021 - Current
Massage Therapist
Zeel
06.2019 - Current
Licensed Massage Therapist
Massage Envy - Midtown Miami
10.2016 - 10.2019
Office Manager
Ebenezer Christian Academy
01.2009 - Current
Miami Dade College
Associate of Arts from Biology
Miami Dade College
Vocational from MASSAGE THERAPY
Ebenezer Christian Academy
High School Diploma
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