Gulande Desilus
Margate,FL
Summary
Dynamic Front Desk Receptionist with proven expertise at Care Diagnostic, excelling in appointment scheduling and customer relations. Recognized for enhancing patient flow and maintaining a welcoming environment. Strong organizational skills and effective communication fostered a seamless check-in process, ensuring high levels of patient satisfaction and operational efficiency.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Front Desk Receptionist
Care Diagnostic, Boca Raton
Boca Raton, FL
05.2023 - 2025
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Answered multi-line phone system, directing calls efficiently to appropriate departments.
- Processed patient intake forms and verified insurance information for accuracy.
- Maintained cleanliness and organization of reception area for optimal functionality.
• Front Desk Receptionist
Mdnow
Boca Raton, FL
06.2022 - 05.2023
- Greeted and assisted patients with check-in process, ensuring efficient front desk operations.
- Managed multi-line phone system, directing calls to appropriate staff members promptly.
- Scheduled appointments using electronic health record (EHR) system, optimizing patient flow.
- Processed patient paperwork and insurance information accurately to enhance service delivery.
- Maintained clean and organized reception area, promoting a welcoming environment for patients.
Education
GED -
Dave Thomas
Coconut Creek FLSkills
Organization skills
Time management
Telephone skills
Data entry
Appointment scheduling
Verbal and written communication
Customer/Client relations
Greeting and seating clients
Scheduling appointments
Data inputting
Documentation and reporting
Staff management
Front desk operations
Health and safety compliance
Cleaning and sanitation
Certification
- Certified Home Health Aid- 2024
- CPR Certification February 2024
- Phlebotomy certificate 2025
Languages
English
Full Professional
French
Professional Working
Haitian Creole
Native or Bilingual
Timeline
Front Desk Receptionist
Care Diagnostic, Boca Raton
05.2023 - 2025
• Front Desk Receptionist
Mdnow
06.2022 - 05.2023
GED -
Dave Thomas