Gunnar Collins
Cheney,WA
Summary
Barista with expertise in customer service, drink making, cleaning, restocking, etc, experienced at Dutch Bros Coffee. Excelled in delivering great communication with customers, and being able to think/act quickly in order to finish personalized drinks. Demonstrated exceptional problem-solving abilities and time management skills, which ensured high-quality service even during the busiest hours of the day.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
Bremerton, WA
09.2023 - 09.2024
- Maintained clean service stations to meet food safety guidelines.
- Suggested drinks based on customer preferences and dietary restrictions.
- Processed customer payments efficiently using cash registers.
- Stayed calm during stressful, busy periods.
- Received two employes of the month awards within a year, as well as multiple other awards almost every month for my speed and service.
- Monitored inventory levels and expiration dates of supplies, and restocked when necessary.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Created complex, hand-crafted beverages based upon customer preferences.
- Provided amazing customer service by responding to inquiries quickly and professionally.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Invested in conversations with the customers and listened to what they had to say.
Education
Associate of Arts - Educational Administration
Eastern Washington University
Cheney, WA06-2028
Associate of Arts - Education
Olympic College
Bremerton, WA06-2024
Skills
- Coffee expertise
- Soft selling
- Opening and closing duties
- Espresso machine operation
- Clear communication
- Speedy and efficient
- Safe food handling
- Exceptional customer service
- Drink customization
- Active listener
- Positive and professional
- Problem-solving
- Food running
- Time management
Affiliations
- Some of my favorite activities include snowboarding, playing basketball, hanging out with my friends and family, playing piano, and thrifting for clothes.
Accomplishments
- Academically, I did the Running Start program for two years of high school and graduated with a GPA of 3.8.
Certification
- Food Handlers License
- CPR Certified
- First Aid Certified
Languages
English
Native/ Bilingual
Timeline
Barista
Dutch Bros
09.2023 - 09.2024
Associate of Arts - Educational Administration
Eastern Washington University
Associate of Arts - Education
Olympic College
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