Summary
Overview
Work History
Education
Skills
Timeline
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Gunnar Story

Green Bay,WI

Summary

Accomplished Front of House Manager at Mackinaws Grill & Spirits, adept in guest relations and staff management. Excelled in enhancing customer satisfaction and team morale, significantly improving dining experiences. Skilled in conflict resolution and performance evaluation, ensuring seamless operations and high-quality service standards.

Overview

9
9
years of professional experience

Work History

Front of House Manager

Mackinaws Grill & Spirits
03.2021 - Current
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Server

1919 Kitchen & Tap
07.2015 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

General Education

Northeast Wisconsin Technical College
Green Bay, WI

High School Diploma -

West High School
Green Bay, WI
06.2017

Skills

  • Guest Relations
  • Conflict Resolution
  • Staff Management
  • Hiring
  • Training and coaching
  • Performance Evaluation
  • Food Safety Compliance
  • Employee Scheduling
  • Health Department Inspections
  • Time Tracking
  • Staff Supervision
  • Emergency Procedures
  • Restaurant Marketing
  • Team Leadership
  • Reliable and Responsible
  • Money Handling
  • Scheduling Staff
  • Inventory Management

Timeline

Front of House Manager

Mackinaws Grill & Spirits
03.2021 - Current

Server

1919 Kitchen & Tap
07.2015 - 01.2021

General Education

Northeast Wisconsin Technical College

High School Diploma -

West High School

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Gunnar Story