Gunner Garretson
South Coffeyville,OK
Summary
Results-oriented Operations Manager with over 10 years of leadership expertise in high-volume distribution and retail sectors. Demonstrated success in enhancing productivity, optimizing labor utilization, and guiding large teams to surpass performance objectives. Proficient in process enhancement, workforce planning, inventory management, and fostering cross-functional collaboration. Commended for instilling accountability, prioritizing safety, and driving continuous improvement while upholding rigorous service and fulfillment standards.
Overview
14
14
years of professional experience
Work History
Operations Manager
Macy’s Fulfillment Center
Owasso, USA
08.2015 - Current
- Lead daily operations across multiple departments, managing teams of 90–150 associates in a fast-paced fulfillment environment.
- Consistently achieve performance targets while maintaining one-day SOT shipping standards.
- Drove operational improvements that increased labor utilization to 85% and overall efficiency to 90% through workflow optimization and performance coaching.
- Develop and mentor team members through structured skill development programs, increasing retention and engagement.
- Serve as Building Super User, managing system access, resolving operational system issues, and supporting workflow continuity.
- Oversee production planning by prioritizing workloads, allocating staffing resources, and coordinating cross-department collaboration.
- Manage outbound shipping operations, ensuring accurate documentation, carrier coordination, and on-time product delivery.
Parts Sales Manager
AutoZone
Coffeyville, USA
06.2013 - 08.2015
- Managed daily store operations including staffing, scheduling, and performance management.
- Maintained inventory accuracy and ensured proper cash handling and store financial controls.
- Increased customer satisfaction by implementing service training and coaching staff.
- Recruited, trained, and developed team members to improve service quality and operational consistency.
Security Officer
Amazon Fulfillment Center
Coffeyville, USA
10.2011 - 06.2013
- Ensured facility security by monitoring building access, surveillance systems, and alarms.
- Documented incidents and upheld compliance with company safety and security standards.
- Assisted in emergency response and supported safe working conditions for employees and assets.
Education
Northeastern State University
Tahlequah, OKSkills
- Operations and fulfillment leadership
- Team development and coaching
- Workforce optimization and labor planning
- Process improvement and SOP development
- Inventory management and shipping operations
- Performance metrics and KPI management
- Safety compliance
- Employee engagement and culture building
- System support and troubleshooting
Leadership Organizational Involvement
- UAT Testing Program Lead – Supported new facility launch through user acceptance testing, SOP development, and employee training.
- Building Engagement Leader – Coordinated employee engagement programs and team-building events.
- Bag Hunger / Big Give Back Captain – Led community outreach events, food drives, and fundraising campaigns.
- Diversity, Equity & Inclusion Team Member – Supported company initiatives to enhance inclusion and employee engagement.
- Health, Safety & Wellness Leader (2023) – Delivered monthly safety initiatives and employee wellness programming.
- Mentorship Program Leader – Structured and led mentorship programs to develop emerging leaders.
- COVID Response Lead – Oversaw on-site compliance including health screenings, attendance monitoring, and safety protocols.
Timeline
Operations Manager
Macy’s Fulfillment Center
08.2015 - Current
Parts Sales Manager
AutoZone
06.2013 - 08.2015
Security Officer
Amazon Fulfillment Center
10.2011 - 06.2013
Northeastern State University