Ivan Alanis
Fort Worth
Summary
Dynamic Crew Trainer at McDonald's Restaurant with a proven track record in employee training and customer engagement. Expert in developing comprehensive training programs and enhancing team performance through engaged listening and hands-on demonstrations. Committed to fostering a high-quality service environment while ensuring food safety and operational excellence.
Energetic and positive individual with strong interpersonal and communication skills. Knowledgeable about operational procedures and customer service, bringing effective team coordination and training abilities. Capable of fostering productive work environment that enhances team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's Restaurant
10.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Education
Associate of Science - Psychology
The University of Texas At Arlington
Arlington, TX05-2028
Skills
- Customer engagement
- Employee training
- Team leadership
- Engaged listening
- Cleaning expertise
- Opening and closing procedures
- Ongoing enhancement
Certification
Serve Safe certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Trainer
McDonald's Restaurant
10.2022 - Current
Associate of Science - Psychology
The University of Texas At Arlington
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