Gurleen Kaur
Waterloo,Canada
Summary
Enthusiastic and versatile professional with 4+ years of experience across customer service and retail sales with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Optical Receptionist
VA Optical Clinic
Toronto, ON
07.2022 - 11.2022
- Managed patient appointments, including scheduling, rescheduling, and follow-ups
- Greeted patients, handled check-ins, and ensured a smooth front desk experience
- Maintained and updated patient records with accuracy and confidentiality
- Assisted customers with frame selection, basic product information, and order status inquiries
- Coordinated with optometrists and staff to ensure efficient patient flow
Dental Receptionist
Sachdeva Dental Clinic
INDIA
01.2021 - 04.2021
- Managed patient appointments, scheduling, cancellations, and follow-ups efficiently
- Greeted patients and handled front desk operations in a professional and welcoming manner
- Maintained accurate patient records and updated information in clinic systems
- Collected and verified insurance and billing information for patients
- Answered phone calls, addressed inquiries, and directed patients appropriately
Retail Sales Associate
H&M Clothing
Toronto, ON
11.2025 - 03.2026
- Assisted customers with product selection, sizing, and styling recommendations
- Maintained store presentation, merchandising displays, and restocking
- Operated POS system to process purchases, returns, and exchanges accurately
- Handled high-volume customer interactions during peak hours
Customer Service Associate / Cashier
Shoppers Drug Mart
Toronto, ON
01.2025 - 06.2025
- Processed cash, debit, and credit transactions accurately using POS systems
- Provided friendly and efficient customer service at checkout
- Assisted customers with product inquiries and store navigation
- Maintained cleanliness and organization of checkout area
Customer Service Representative
Concentrix
TORONTO
01.2023 - 05.2023
- Assisted customers with account inquiries, billing concerns, and service-related issues
- Handled high-volume inbound calls while maintaining professionalism and accuracy
- Used CRM systems to document interactions and resolve customer concerns efficiently
- Maintained strong communication and problem-solving skills in a fast-paced environment
- Achieved customer satisfaction by providing empathetic and solution-focused support
Sales Associate
The Source
Toronto, ON
08.2021 - 11.2021
- Sold tech products and service plans, tailoring recommendations to customer needs.
- Performed daily opening/closing cash procedures.
- Assisted in organizing promotional displays and managing stock.
Information Assistant (Polling Staff)
Elections Ontario
Toronto, ON
05.2020 - 05.2020
- Provided voters with guidance, verified ID, and ensured smooth polling flow.
- Prepared and returned voting materials, equipment, and documentation to the central office, ensuring accuracy and adherence to procedural requirements.
Education
University of Waterloo
Waterloo, ON12.2028
Bachelor of Arts - Psychology
Toronto Metropolitan University
Toronto, ON01.2024
Skills
- Customer Service Excellence - POS & Cash Handling - Retail Sales & Upselling
- Product Knowledge - Inventory Management - Order Accuracy - Multitasking
- Appointment Scheduling - Administrative Support - CRM & Data Entry
- Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Acrobat, POS systems, Appointment Scheduling Software, Customer Service Software (CSR Support), Data Entry, Troubleshooting & Technical Problem-Solving
Timeline
Retail Sales Associate
H&M Clothing
11.2025 - 03.2026
Customer Service Associate / Cashier
Shoppers Drug Mart
01.2025 - 06.2025
Customer Service Representative
Concentrix
01.2023 - 05.2023
Optical Receptionist
VA Optical Clinic
07.2022 - 11.2022
Sales Associate
The Source
08.2021 - 11.2021
Dental Receptionist
Sachdeva Dental Clinic
01.2021 - 04.2021
Information Assistant (Polling Staff)
Elections Ontario
05.2020 - 05.2020
Bachelor of Arts - Psychology
Toronto Metropolitan University
University of Waterloo