Gursimran Kaur
Queens
Summary
Seasoned Passenger Service Supervisor with comprehensive experience in managing airport passenger services. Known for strategic planning and implementation of safety measures to ensure passenger satisfaction. Demonstrates effective communication, leadership skills, and a strong commitment to delivering exceptional customer service. Has initiated various improvements in process efficiency and team performance in past roles.
Overview
6
6
years of professional experience
Work History
Passenger Service Supervisor
Hallmark Aviation
Queens
10.2023 - Current
- Supervised daily operations of passenger services at airport facilities.
- Coordinated staff schedules to ensure optimal coverage and service.
- Managed customer inquiries and resolved service-related issues effectively.
- Trained new employees on company policies and procedures for efficiency.
- Implemented feedback mechanisms to improve passenger satisfaction levels at Hallmark Aviation.
Passenger Service Agent
Jetways
Queens
11.2019 - 10.2023
- Assisted passengers with check-in procedures and baggage handling.
- Coordinated boarding processes to ensure timely departures.
- Communicated flight information clearly to passengers and crew.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
Education
Bachelor of Science - Mathematics
GNDU
Amritsar, Punjab 07.2025 - 08.2017
Skills
- Staff scheduling
- Customer service
- Conflict resolution
- Quality assurance
- Training procedures
Timeline
Bachelor of Science - Mathematics
GNDU
07.2025 - 08.2017
Passenger Service Supervisor
Hallmark Aviation
10.2023 - Current
Passenger Service Agent
Jetways
11.2019 - 10.2023