Gurvan Duncan
Brooklyn ,NY
Summary
Dynamic business owner with a proven track record at 385 Myrtle Avenue Inc, excelling in financial reporting and operations management. Skilled in relationship building and employee training, I implemented strategies that enhanced brand visibility and improved profitability, driving significant growth while fostering a collaborative team environment.
Overview
27
27
years of professional experience
Work History
Business Owner/Operator
385 Myrtle Avenue Inc
Brooklyn, NY
12.2014 - Current
- Managed daily operations, ensuring efficient workflow and optimal resource allocation.
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Cultivated relationships with suppliers to negotiate favorable terms and improve inventory management.
- Trained and mentored staff, fostering a collaborative work environment focused on excellence.
- Analyzed sales data to identify trends, driving strategic decisions for product offerings.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Manager
Duncan's Quality Fish Market
Brooklyn, NY
04.2010 - 12.2014
- Oversaw daily operations ensuring adherence to quality standards and compliance with health regulations.
- Developed training programs enhancing staff performance and improving customer service skills.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Implemented cost-saving initiatives that improved overall profitability while maintaining product quality.
- Fostered strong relationships with suppliers, negotiating favorable terms to enhance supply chain efficiency.
- Mentored junior staff, cultivating a culture of teamwork and continuous improvement within the team.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Customer Care Representative
Progressive
Tampa, FL
12.2006 - 01.2010
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards.
- Collaborated with cross-functional teams to improve service delivery processes.
- Mentored junior staff, fostering a culture of continuous improvement within the team.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Maintained customer records by updating account information.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Customer Sales
Capital One
Tampa, FL
04.1999 - 08.2005
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Assisted in training new team members on sales processes and service protocols.
- Developed targeted strategies to upsell products, increasing overall sales volume and revenue.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Completed call documentation while speaking with customers.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
Education
No Degree - Business
Hillsborough Community College
Tampa, FLHigh School Diploma -
Boy's High (outreach Center)
Brooklyn, NYSkills
- Financial reporting
- Inventory control
- Business process optimization
- Operations management
- Customer relations
- Employee training
- Relationship building
- Driven and determined
- Process improvement
Timeline
Business Owner/Operator
385 Myrtle Avenue Inc
12.2014 - Current
Manager
Duncan's Quality Fish Market
04.2010 - 12.2014
Customer Care Representative
Progressive
12.2006 - 01.2010
Customer Sales
Capital One
04.1999 - 08.2005
No Degree - Business
Hillsborough Community College
High School Diploma -
Boy's High (outreach Center)