Gustavo Gaviria
Houston
Summary
Regional Operations Director with over 10 years of experience leading multi-unit operations, process optimization, and cross-functional leadership. Proven expertise in strategic planning, revenue growth, and cost reduction. Adept at P&L management, KPI tracking, and operational efficiency to drive profitability and business expansion. Skilled in team development, customer experience management, and high-impact business strategies. Passionate about optimizing business performance through data-driven decision-making. Open to new leadership opportunities where I can leverage my expertise to enhance operational success.
Overview
11
11
years of professional experience
Work History
Regional Director of Operations
Cafe Rio Fresh Modern Mexican
11.2017 - 08.2024
- Led multi-unit operations across 25+ locations, achieving a 15% increase in profitability through cost optimization and process improvement.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Set team and individual KPIs and provided regular, actionable feedback.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
Market Coach of Operations
Cafe Rio Fresh Modern Mexican
03.2015 - 10.2017
- Led the successful launch of 8+ new locations, ensuring strong market entry and sustainability.
- Optimized inventory management and supply chain processes, reducing operational costs.
- Trained and mentored store managers, improving leadership effectiveness and team performance.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Coached and developed District Managers, improving leadership skills and operational execution.
Area Coach of Operations
Cafe Rio Fresh Modern Mexican
01.2014 - 02.2015
- Championed continuous improvement initiatives throughout the organization to increase operational effectiveness over time.
- Focused on cost reduction, team development, and operational excellence, increasing efficiency by 10%.
- Led talent acquisition and training programs to improve workforce quality.
- Directed business strategies, ensuring compliance with operational goals
Education
No Degree - Law
Universidad Catolica De Colombia
Bogota, Colombia Skills
- Operational efficiency
- Data-driven decision making
- Workforce planning
- Cross-functional coordination
- Leadership training
- Business management
- Cost control
- Performance analysis
- Strategic planning and execution
- Process improvements
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Area Coach of the year
- YOY Area/Market 19% sales increase
- Developed and executed strategic business plans to enhance operational performance, achieving 20% revenue growth
- Trained and Mentor Store Managers
Timeline
Regional Director of Operations
Cafe Rio Fresh Modern Mexican
11.2017 - 08.2024
Market Coach of Operations
Cafe Rio Fresh Modern Mexican
03.2015 - 10.2017
Area Coach of Operations
Cafe Rio Fresh Modern Mexican
01.2014 - 02.2015
No Degree - Law
Universidad Catolica De Colombia