Gustavo M. Bittencourt
Fort Lauderdale,FL
Summary
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth operations and delivering positive flight experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Flight Attendant
Norse Atlantic Airlines
Miami, FL
05.2021 - Current
- Communicate timely and accurate information with passengers, ground staff, cabin and flight crew.
- Provide amiable customer service, while remaining attentive.
- Up to date on flight safety, equipment, emergency procedures, and in-flight protocols.
- Awarded for leveraging passenger upgrades.
Flight Attendant
Norwegian Airlines/ OSM Aviation
Ft. Lauderdale, FL
05.2019 - 03.2020
- Adhered and relayed essential safety routines and regulations.
- Conducted Flight check, flight pre-briefing and coordination of accouchements and crew.
- Managed Galley and catering synchronization, while maximizing buy on board sales.
- Maintained perfect attendance with zero call outs and late briefings.
Sales Associate
H & M Galleria
Ft. Lauderdale, FL
03.2016 - 04.2019
- Process stock and merchandise sales floor in accordance with brand standards.
- Deliver prompt, exceptional service in a fast paced, low cost retail environment.
- Complete sales & return transactions and balance register using POS system.
- Handle all aspects of replenishment and recovery.
Sales Associate, Men's Furnishings & Suits
Macy's Galleria
Ft. Lauderdale, FL
09.2015 - 03.2016
- Engaged clients and promoted sales to reach daily commission goals.
- Recruited customers to apply for Macy’s credit card and Star Rewards programs.
- Closed sales and performed cashier functions.
- Processed returns and credits as needed.
Chief Purser
Gol Transportes Aereos
Sao Paulo, Brazil
06.2005 - 07.2014
- Responsible for a team of 3-7 flight attendants on every flight.
- Directed strategic training in Boeing equipment for new hires and current employees in need of retraining.
- Made sure that service in all cabins were performed according to standards and regulations.
- Facilitated all communications between pilots and crew members while confirming that any cabin problems were resolved in a timely and safe manner.
- Recognized for excellent customer service on numerous occasions through guest response surveys.
Flight Attendant
Gol Transportes Aereos
Sao Paulo, Brazil
01.2003 - 06.2005
- Responsible for ensuring passenger safety at all times.
- Conducted all pre-flight safety instructions.
- Attended to all passenger needs in order to make certain a comfortable and enjoyable flight.
- Promoted in 2 years and 5 months to Chief Purser.
Security Agent
American Airlines
Rio de Janeiro, Brazil
06.2001 - 01.2003
- Ensured flight security by verifying all travel documentation including passports and visas.
- Inspected luggage to guarantee unauthorized or illegal items were not brought on-board flights.
- Safeguarded passengers were in proper health conditions to board flights.
Education
Bachelor’s Degree - Social Communication
Estacio de Sa University
Rio de Janeiro, BrazilCertificate - Hospitality Management
CIETH
Rio de Janeiro, BrazilCertificate - Sales and Management
SENAC
Rio de Janeiro, BrazilSkills
- Customer service
- Attention to detail
- First aid
- Team collaboration
Certification
787 certifications: First Aid, Emergency, CPR/Medical, Dangerous goods, Line Check, Fire, Cabin Crew through 12/31/2035
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Flight Attendant
Norse Atlantic Airlines
05.2021 - Current
Flight Attendant
Norwegian Airlines/ OSM Aviation
05.2019 - 03.2020
Sales Associate
H & M Galleria
03.2016 - 04.2019
Sales Associate, Men's Furnishings & Suits
Macy's Galleria
09.2015 - 03.2016
Chief Purser
Gol Transportes Aereos
06.2005 - 07.2014
Flight Attendant
Gol Transportes Aereos
01.2003 - 06.2005
Security Agent
American Airlines
06.2001 - 01.2003
Certificate - Hospitality Management
CIETH
Certificate - Sales and Management
SENAC
Bachelor’s Degree - Social Communication
Estacio de Sa University