Gustavo Montoya
Brandon
Summary
Dynamic professional with a proven track record at CVS Pharmacy, excelling in staff management and workflow optimization. Demonstrated ability to enhance customer satisfaction and team collaboration, with a keen focus on maintaining confidentiality and HIPAA standards. Skilled in medication labeling and interpersonal relations, consistently achieving high levels of efficiency and workplace safety.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
07.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Shift Supervisor
CVS Pharmacy
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Supervisor of Operations
Tomato Thyme Corp
11.2017 - 08.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Marketing Merchandiser
Promoda S.A
01.2009 - 07.2017
- Implemented consistent signage throughout stores, enhancing ease of navigation for customers searching for specific products or brands.
- Improved overall store appearance with frequent maintenance checks and timely adjustments to merchandise arrangement as needed.
- Evaluated consumer feedback through surveys and direct observation to continuously refine merchandising strategy in alignment with shifting preferences or demands.
- Skillfully negotiated contracts with vendors for favorable pricing on display components, keeping expenses within budget constraints without sacrificing quality standards.
- Trained new team members on merchandising best practices, contributing to their professional growth and development.
Education
No Degree - Pharmacy Technician
CVS Training Program
Brandon, FL01-2024
CNA -
Aguilas International Technical Institute
Tampa, FL07-2022
High School Diploma -
Edgar Cervantes Villalta
San Jose , Costa Rica12-2007
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication labels
- Cash handling
- Workplace safety
- Staff management
- Team leadership
- Client service
- Interpersonal relations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Pharmacy Technician
CVS Pharmacy
07.2024 - Current
Shift Supervisor
CVS Pharmacy
09.2022 - Current
Supervisor of Operations
Tomato Thyme Corp
11.2017 - 08.2022
Marketing Merchandiser
Promoda S.A
01.2009 - 07.2017
No Degree - Pharmacy Technician
CVS Training Program
CNA -
Aguilas International Technical Institute
High School Diploma -
Edgar Cervantes Villalta
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