Gustavo Ramos Velarde
Carson,CA
Summary
Dynamic professional with a proven track record at EOS Fitness, enhancing customer satisfaction and driving membership enrollments through effective sales coaching and communication. Skilled in staff management and adaptability, I foster a collaborative culture that promotes teamwork and exceptional service, ensuring positive outcomes in all customer interactions.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
EOS Fitness
01.2023 - Current
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with members
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Trained employees on general procedures, gym rules and duties.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
Restaurant Manager
Sarah Emerson
06.2015 - 08.2020
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Skills
- Staff management
- Sales techniques
- Sales coaching
- Communication
- Adaptability
- Teamwork
- Customer seervice
- Active listening
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant General Manager
EOS Fitness
01.2023 - Current
Restaurant Manager
Sarah Emerson
06.2015 - 08.2020