Gustavo Smith
Newark,DE
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Dependable server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Server
Ramen Kumamoto
03.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Head Barback
Chesapeake Inn Restaurant
03.2022 - 08.2023
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Addressed customer complaints and inquiries to verify satisfaction.
- Replaced empty kegs and soda syrups.
- Ensured prompt assistance during busy times by anticipating bartender needs and proactively taking action where needed.
- Maintained a clean and organized workspace, adhering to health and safety regulations for the benefit of staff and patrons.
- Restocked ice, condiments, and snacks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Server
Caffe Gelato
01.2023 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Checked guests' identification before serving alcoholic beverages.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Timothy's Of Newark
08.2022 - 12.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Checked guests' identification before serving alcoholic beverages.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Lifeguard
Cecil County YMCA
11.2020 - 08.2021
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Busser
Caffe Gelato
12.2020 - 05.2021
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted servers in providing efficient service for improved guest experiences.
Lifeguard
American Pool Enterprises Inc.
06.2020 - 09.2020
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
Lifeguard
Bear-Glasgow Family YMCA
03.2018 - 08.2019
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
Education
Bachelor of Science - Environmental Science
05.2026
Bachelor of Arts - Mathematics
05.2025
Skills
- Order delivery practices
- Table Monitoring and Turnover
- Food handling
- Workflow Coordination
- Decision-Making
- Exceptional customer service
- Warm and Friendly
- Team Player
- Cleanliness standards
- Group and individual instruction
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Swim Instruction
Certification
- First Aid/CPR Certified
Languages
Portuguese
Native or Bilingual
Timeline
Server - Ramen Kumamoto
03.2023 - Current
Server - Caffe Gelato
01.2023 - 05.2023
Server - Timothy's Of Newark
08.2022 - 12.2022
Head Barback - Chesapeake Inn Restaurant
03.2022 - 08.2023
Busser - Caffe Gelato
12.2020 - 05.2021
Lifeguard - Cecil County YMCA
11.2020 - 08.2021
Lifeguard - American Pool Enterprises Inc.
06.2020 - 09.2020
Lifeguard - Bear-Glasgow Family YMCA
03.2018 - 08.2019
University of Delaware - Bachelor of Science, Environmental Science
University of Delaware - Bachelor of Arts, Mathematics
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