Gustavo Varela
Brandon
Summary
People-first trainer and coach with 16+ years of experience in employee development, soft skills instruction, and career coaching. Skilled in workshop facilitation, onboarding, and curriculum design. Passionate about helping others grow through values-driven, practical training.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collection Associate II
FIS
St. Petersburg
07.2024 - Current
- Communicate with empathy to resolve complex DDA accounts, returned checks, and auto loan issues.
- Maintain high customer satisfaction while achieving team performance targets.
- Use strategic negotiation and interpersonal skills to achieve positive outcomes in sensitive situations.
Career Coach
Self Employed Web
Brandon
01.2022 - Current
- Coach students and young professionals (ages 16–25) in identifying career paths aligned with their strengths, passions, and values.
- Designed and delivered a structured coaching program with tools used in 1:1 sessions and group workshops.
- Helped over 100 individuals transition into clearer, more fulfilling careers.
Leadership & Training Developer
Chick fil a
St. Petersburg
06.2019 - 06.2024
- Developed training manuals and curriculum for operations, leadership, and team performance.• Led onboarding programs that increased new hire success and long-term retention.• Facilitated soft skills workshops on communication, teamwork, and emotional intelligence, leading to higher employee satisfaction scores.
Education
High School Diploma -
Thomas Jefferson Arts Academy
Elizabeth, NJ06-2011
Skills
- Spanish
- Emotional Intelligence Development
- Communication & Active Listening
- Conflict Resolution & Mediation
- Leadership & Team Building
- Time Management & Productivity
- Professionalism & Work Ethic
- Public Speaking & Presentation Skills
- Growth Mindset Coaching
- Critical Thinking & Problem Solving
- Group Facilitation
- Career Pathway Exploration
- Strengths & Values Assessments
- Interview Preparation
- Job Readiness & Soft Skills Programs
- Goal-Setting & Accountability
Certification
- Executive coaching
- Life purpose coaching
Timeline
Collection Associate II
FIS
07.2024 - Current
Career Coach
Self Employed Web
01.2022 - Current
Leadership & Training Developer
Chick fil a
06.2019 - 06.2024
High School Diploma -
Thomas Jefferson Arts Academy