Guwinz Augustin
Kissimmee
Summary
Motivated retail professional with a strong focus on customer service and inventory management. Recognized for enhancing customer satisfaction through personalized assistance and teamwork in fast-paced environments. Aiming to leverage extensive retail experience in a challenging role with growth opportunities.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Retail Sales Associate
Express Factory Outlet
Orlando
12.2024 - 03.2026
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers in selecting merchandise based on preferences and trends.
- Resolved customer complaints effectively, contributing to improved customer satisfaction.
- Maintained store appearance by organizing displays and restocking shelves to enhance shopping experience.
- Collaborated with team members to achieve daily sales goals, fostering a supportive team environment.
- Monitored inventory levels to support timely replenishment of products.
Retail Associate Stocking Associate
Forever 21
Orlando
06.2022 - 04.2025
- Delivered exceptional customer service on the sales floor, earning consistent praise from customers and supervisors.
- Assisted shoppers in finding the right sizes and styles, including a memorable instance of helping a customer select properly fitted outfits for an important event.
- Maintained store presentation and merchandise organization, ensuring shelves were fully stocked and displays met brand standards.
- Collaborated with stock team to unload shipments and restock inventory, enhancing backroom organization and minimizing restock time.
- Handled transactions accurately and efficiently at the register, helping to reduce checkout wait times and improve customer experience.
- Assisted in managing stock levels, processing new inventory shipments, and ensuring fast and accurate product restocking.
- Recognized by store management for outstanding customer assistance during the peak holiday season.
- Received positive feedback from customers in internal surveys about service quality.
- Commended by Store Manager during the Holiday 2023 season for dedication and customer service.
Education
AA - Health Sciences, Psychology
Valencia College
Kissimmee, FL05-2024
High School Diploma -
Liberty High School
Kissimmee, FL05-2021
High School -
Colonial High School
Orlando, FL02-2021
Some College (No Degree) - Information and Communication Technology
Valencia College
KissimmeeSkills
- Customer Service Excellence
- Sales Techniques
- Customer relationship management
- Inventory Management
- Visual Merchandising
- Sales reporting
- Team Collaboration
- Time Management
Certification
- Driver License
Timeline
Retail Sales Associate
Express Factory Outlet
12.2024 - 03.2026
Retail Associate Stocking Associate
Forever 21
06.2022 - 04.2025
AA - Health Sciences, Psychology
Valencia College
High School Diploma -
Liberty High School
High School -
Colonial High School
Some College (No Degree) - Information and Communication Technology
Valencia College