Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Collision EstimatorCollision EstimatorWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Riverside, CA, USRiverside, CA
Open to relocation: Yes
Open To Work
Guy Garza
Riverside,CA
Work Preference
Summary
Results-driven Collision Estimator with a proven track record at Caliber Collision, excelling in damage assessment and cost estimation. Demonstrated exceptional communication and critical thinking skills, enhancing customer satisfaction and streamlining claims processes. implementing process improvements that boosted operational efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Collision Estimator
Caliber Collision
Downey, CA
11.2023 - 03.2026
- Assessed vehicle damage and prepared detailed estimates for repair costs.
- Collaborated with insurance adjusters to ensure accurate claim processing.
- Communicated effectively with customers regarding repair timelines and procedures.
- Utilized estimating software to generate precise repair assessments.
- Reviewed repair orders for completeness and adherence to company standards.
- Coordinated with technicians to clarify necessary repairs and parts procurement.
- Mentored new estimators on industry best practices and company policies.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Collision Estimator
Crash Champions
Signal Hill, CA
07.2017 - 09.2023
- Implemented process improvements to enhance workflow efficiency in estimating operations.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
Education
High School Diploma -
Montebello HighSchool
Montebello, CA09.1999
Skills
Damage assessment
Cost estimation
Insurance procedures
Photographic evidence
Vehicle inspection
Teamwork
Multitasking
Critical thinking
Excellent communication
Active listening
Self motivation
Certification
I CAR Gold
Timeline
Collision Estimator
Caliber Collision
11.2023 - 03.2026
Collision Estimator
Crash Champions
07.2017 - 09.2023
High School Diploma -
Montebello HighSchool