Gwendolynn Chandler
Las Vegas
Summary
Dynamic customer service professional with extensive experience at Pizza Rock Las Vegas, excelling in high-pressure environments. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in cash handling and sanitation procedures, consistently ensuring a clean and welcoming atmosphere while fostering collaboration among team members.
Overview
19
19
years of professional experience
Work History
Host
Pizza Rock Las Vegas
11.2024 - 03.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Casino Porter
The D Hotel And Casino
10.2023 - 10.2024
- Enhanced customer satisfaction by promptly responding to guests'' requests for assistance with directions or other needs.
- Upheld proper sanitation standards through regular deep cleaning of restrooms, dining areas, and other public spaces within the casino facility.
- Improved casino cleanliness by diligently performing sweeping, mopping, and vacuuming tasks throughout the property.
Parking Attendant
LAZ Parking
10.2021 - 11.2023
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
Cage Cashier / Pool Attendant /Player's Club Representative
Binion's Gambling Hall & Hotel
06.2006 - 11.2021
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Explained rewards program, promotions and other marketing information in detail to guests.
- Assisted marketing department in various projects, promotions and events.
Education
High School Diploma -
Columbus North High School
Columbus, IN06-1986
Skills
- Customer service
- Team player mentality
- Public area cleaning
- Sanitation procedures
- Parking management
- Traffic routing
- Cash handling
- Gaming regulation compliance
- Membership recruitment
- Data entry
- Promotional marketing
- Teamwork and collaboration
Timeline
Host
Pizza Rock Las Vegas
11.2024 - 03.2025
Casino Porter
The D Hotel And Casino
10.2023 - 10.2024
Parking Attendant
LAZ Parking
10.2021 - 11.2023
Cage Cashier / Pool Attendant /Player's Club Representative
Binion's Gambling Hall & Hotel
06.2006 - 11.2021
High School Diploma -
Columbus North High School
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