Hi, I’m
Gwenyth DeCosta
Portsmouth,RI
Summary
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
3
years of professional experience
1
Certification
Work History
Quinnipiac University
Front Desk Receptionist
03.2025 - Current
Job overview
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Organized and maintained files and records to ensure up-to-date documentation.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
Goat Island Marina
Marina Dock Hand
05.2024 - 08.2024
Job overview
- Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
- Utilized marine radio systems to communicate with vessels entering or exiting the marina effectively.
- Supported marina maintenance tasks for a clean and well-organized environment.
- Removed safety hazards, soiled items, and trash from customer areas.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
The Newport Experience
Assistant
10.2023 - 05.2024
Job overview
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Assisted manager in all aspects of business operations.
- Proofread and edited documents for accuracy and grammar.
- Performed wide-ranging administrative, financial and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
The Newport Experience
Banquet Server
05.2022 - 08.2023
Job overview
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Streamlined banquet setup processes, reducing preparation time for events.
- Inspected dishes and utensils for cleanliness.
- Maintained clean and safe work environment.
15 Point Road Restaurant, Waterfront Dining
Restaurant Busser
04.2022 - 04.2023
Job overview
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
Quinnipiac UniversityHamden, CT
Bachelor from Sports Journalism
05-2028
University Overview
- Relevant Coursework: Communications& Journalism
Portsmouth High SchoolPortsmouth, RI
High School Diploma
06-2024
University Overview
- Honor Roll Senior Year
- Relevant Coursework: Journalism
- Extracurricular Activities: Varsity Tennis
Skills
- Customer service
- Attention to detail
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Researching skills
- Computer skills
- Microsoft Office
Certification
- First Aid, CPR and AED Certification - American Red Cross.
- Early Childhood Education Credential (ECE) - Rhode Island Department of Education or equivalent accrediting body.
Timeline
Front Desk Receptionist
Quinnipiac University
03.2025 - Current
Marina Dock Hand
Goat Island Marina
05.2024 - 08.2024
Assistant
The Newport Experience
10.2023 - 05.2024
Banquet Server
The Newport Experience
05.2022 - 08.2023
Restaurant Busser
15 Point Road Restaurant, Waterfront Dining
04.2022 - 04.2023
Quinnipiac University
Bachelor from Sports Journalism
Portsmouth High School
High School Diploma
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