Gwen Perry
Berea,KY
Summary
Proven Apartment Leasing Agent with a track record of minimizing vacancies and enhancing tenant satisfaction at East Ridge Apartments. Skilled in property management and building rapport, adept at resolving conflicts and managing documentation efficiently. Achieved significant improvements in lease renewals through exceptional customer service and property inspections.
Overview
31
31
years of professional experience
Work History
Apartment Leasing Agent
East Ridge Apartments
09.2014 - 05.2024
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
Customer Service Cashier
Autozone
08.1993 - 03.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma -
Valley High School
Louisville, KY05.1967
Skills
- Building rapport
- Documentation Management
- Prospecting clients
- Property management knowledge
- Customer Service
- Lease Renewals
- Property Inspections
- Telephone and email etiquette
Timeline
Apartment Leasing Agent
East Ridge Apartments
09.2014 - 05.2024
Customer Service Cashier
Autozone
08.1993 - 03.2014
High School Diploma -
Valley High School
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