Gwendalen Latta
Council Bluffs
Summary
Highly motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences for customers and coworkers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Spinx Convenience Stores
09.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Cinemark Theaters
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
Server Assistant
Limoncello Pizzeria Napoletana
10.2020 - 07.2021
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Bussed tables between courses
- Assisted cashiers with processing customer payments and documenting orders.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Assisted with dining room set up prior to and after service period.
- Assisted customers with carry-out service.
Catering Staff Member
Prescott Club At Stoneridge
05.2018 - 07.2021
- Prepared and packaged wholesome meal for firefighters during fire season.
- Maintained flexible work schedule to meet event needs.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Created an enjoyable atmosphere under stressful situations through friendly interactions
- Worked in a fast paced, high-volume, and time sensitive environment
Education
No Degree - High School Studies
El Puente High School
Salinas, CASkills
- Cleaning and Sanitizing
- Food Service
- Clear Communication
- Table Setting
- Table Bussing
- POS Terminal Operation
- Order Following
- Cooperative and Good Natured
Skills
- Independence and Initiative
- Anticipate needs to be met
Timeline
Customer Service Representative
Spinx Convenience Stores
09.2023 - 02.2025
Customer Service Representative
Cinemark Theaters
05.2023 - 08.2023
Server Assistant
Limoncello Pizzeria Napoletana
10.2020 - 07.2021
Catering Staff Member
Prescott Club At Stoneridge
05.2018 - 07.2021
No Degree - High School Studies
El Puente High School
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