Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gwendalyn Harris

Grand Rapids,MI

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Peppino's Italian Restaurant. Expert in point of sale operations and guest engagement, consistently enhancing customer satisfaction through personalized service. Proven ability to thrive in high-volume environments while maintaining attention to detail and fostering warm relationships with patrons.

Overview

6
6
years of professional experience

Work History

Server

Peppino's Pizzeria & Sports Grille
05.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Uccello's
08.2019 - 05.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Associate Degree in Business Administration - Human Resources Management

Grand Rapids Community College
Grand Rapids, MI
05-2026

High School Diploma -

Godwin Heights High School
Wyoming, MI
05.2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Point of sale operation

Languages

Spanish
Limited Working

Timeline

Server

Peppino's Pizzeria & Sports Grille
05.2022 - Current

Server

Uccello's
08.2019 - 05.2022

High School Diploma -

Godwin Heights High School

Associate Degree in Business Administration - Human Resources Management

Grand Rapids Community College

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