Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gwendalynn Denny

Cedar Falls,IA

Summary

Proven track record of enhancing customer satisfaction and streamlining processes, as demonstrated at Isle Casino and Hotel. Skilled in multitasking and strong communication, I excel in high-stress environments, ensuring timely and empathetic service. My ability to foster team success through reliability and organization sets me apart.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Beverage Server

Isle Casino and Hotel
10.2023 - Current
  • Streamlined ordering process for improved efficiency and reduced wait times.
  • Trained new employees on casino floor policies and procedures, ensuring consistent service quality.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.

Student Dispatcher

University of Northern Iowa Public Safety
10.2022 - 02.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Monitored and tracked dispatch communication systems.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Team Member

Target
02.2021 - 07.2022
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to their needs.
  • Contributed to team success by completing jobs quickly and accurately.
  • Assisted with inventory counts and stocking of merchandise.

Education

Bachelor of Arts - Public Relations

University of Northern Iowa
Cedar Falls, IA
12-2026

High School Diploma -

Central Springs Community School District
Manly, IA
05-2022

Skills

  • Excellent customer service
  • Strong communication skills
  • Patience and empathy
  • Efficient multitasking
  • Reliability and punctuality
  • Money handling
  • Organization and planning

Certification

  • Court Appointed Special Advocate Black Hawk County CASA October 2023

Timeline

Beverage Server

Isle Casino and Hotel
10.2023 - Current

Student Dispatcher

University of Northern Iowa Public Safety
10.2022 - 02.2024

Team Member

Target
02.2021 - 07.2022

Bachelor of Arts - Public Relations

University of Northern Iowa

High School Diploma -

Central Springs Community School District

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Gwendalynn Denny