GWENDELLYN Sappenfield
Louisville,U.S.A.
Summary
Experienced Store Manager with 8 years of experience in a high traffic environment. Consistently achieved a 20% profit increase compared to the previous year and maintained a turnover rate under 40% over 4 years. Known for being a problem-solver, strong leader, and attentive to details. Aims to leverage expertise in managing store operations and driving profitability to contribute to the success of a new organization.
Overview
14
14
years of professional experience
Work History
Store Manager
Starbucks Coffee Co
05.2019 - Current
- Implement and maintain effective inventory management strategies to ensure adequate stock levels and minimize waste
- Implement strategies to increase customer loyalty and repeat business
- Develop and execute strategies to improve employee productivity and customer satisfaction
- Ensure compliance with all health and safety regulations and policies
- Develop and implement strategies to enhance the store's customer experience
- Analyze sales data and identify trends to make data-driven decisions for improving store performance and profitability
Associate Manager
Cracker Barrel
09.2012 - 05.2019
- Develop and implement training programs for new and existing employees to enhance their skills and knowledge in customer service, product knowledge, and company policies and procedures.
- Identify opportunities to improve customer satisfaction and develop strategies to enhance the overall dining experience
- Collaborate with the General Manager to develop and implement strategies to improve employee retention and reduce turnover rate.
- Oversee and manage daily restaurant operations, ensuring adherence to company standards and policies
- Analyze sales data and customer feedback to identify areas for improvement and develop action plans to increase sales and customer satisfaction.
- Assist in the development and implementation of cost-saving initiatives to enhance profitability.
- Collaborate with other restaurant managers in the area to share best practices and identify opportunities for collaboration and improvement.
Education
Bachelor of Arts - Business- Human Resources
Arizona State University
Tempe, AZBachelor degree -
University of Kentucky
Lexington-Fayette05.2012
Skills
- Employee Retention
- Inventory Management
- Customer Experience Enhancement
- Store Operations Management
- Data Analysis
Timeline
Store Manager
Starbucks Coffee Co
05.2019 - Current
Associate Manager
Cracker Barrel
09.2012 - 05.2019
Bachelor of Arts - Business- Human Resources
Arizona State University
Bachelor degree -
University of Kentucky