Gwendelyn Molina
Lakewood,CA
Summary
Developed strong organizational and communication skills in fast-paced office environment. Demonstrates ability to streamline processes and enhance operational efficiency. Seeking to transition into new field where these skills can contribute to team success and growth. Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building.
Overview
2
2
years of professional experience
Work History
Office Coordinator
Knott's Berry Farm
05.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between associates to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
Merchandise Associate
Knott's Berry Farm
04.2023 - 05.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Inspected merchandise for quality and arranged proper display location on floor.
Guest Advocate
Target
11.2022 - 01.2023
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
Sales Associate
Spirit Halloween Super Store
09.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Arts - Business Administration And Management
Long Beach City College
Long Beach, CA05-2027
Skills
- Customer service
- Administrative support
- File organization
- Records management
- Exceptional communication
- Stress tolerance
- Problem-solving skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Coordinator
Knott's Berry Farm
05.2024 - Current
Merchandise Associate
Knott's Berry Farm
04.2023 - 05.2024
Guest Advocate
Target
11.2022 - 01.2023
Sales Associate
Spirit Halloween Super Store
09.2022 - 11.2022
Associate of Arts - Business Administration And Management
Long Beach City College
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