Gwendolen Lacey
Monument,CO
Summary
I'm a hard working detailed oriented individual with 1 year of Sales and 1 year of Back Office Lead. I'm Goal-oriented individual versed in greeting high-volume of customers instruction. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Pottery Barn
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
Boot Barn
10.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Back Office Lead
Camp Bow Wow
09.2021 - 07.2023
- Developed comprehensive reports for senior management, highlighting key performance indicators and areas for improvement in back office operations.
- Organized office operations, leading daily activities and controlling correspondence.
- Organized company functions and events to improve employee morale.
Wrangler
Tucson Moutain Stables
02.2023 - 05.2023
- Improved horse handling skills by implementing safe and effective techniques for daily care and training.
- Provided essential first aid treatment for injured horses, addressing health concerns promptly to minimize recovery time.
- Taught over 20 ranch guests basic horse riding and care techniques.
- Demonstrated strong commitment to continuous learning by attending industry conferences, workshops, and training sessions in order to stay current on best practices and trends.
- Managed inventory of tack, feed, and supplies to ensure availability for daily operations.
- Promoted a positive atmosphere by fostering teamwork among staff members while focusing on safety protocols.
- Supervised work activities of farm laborers and provided instruction and guidance.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
Education
No Degree - Nursing
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Lewis Palmer High School
Monument, CO05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Relationship Building
- Outgoing Personality
- Flexible Schedule
- Verbal/written communication
- Sales Goals Attainment
- Strong Communication and Interpersonal Skills
- Organization
- Goal-Driven
Timeline
Sales Associate
Pottery Barn
06.2024 - Current
Sales Associate
Boot Barn
10.2023 - 01.2024
Wrangler
Tucson Moutain Stables
02.2023 - 05.2023
Back Office Lead
Camp Bow Wow
09.2021 - 07.2023
No Degree - Nursing
Arizona State University
High School Diploma -
Lewis Palmer High School
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