Gwendolyn Cochran
Suisun City,CA
Summary
Professional communicator with proven expertise in emergency response coordination and customer service for more than 20 years. Adept in effectively managing high-stress situations, active listening, multi-tasking and problem resolution. Seeking a position that will continue to enhance my skills while serving others.
Overview
24
24
years of professional experience
Work History
Communications Dispatcher
Oakland Police Department
Oakland, CA
10.1999 - 05.2023
- Receive and process approximately 100-150 calls per shift, demonstrating capacity to handle high-stress environments effectively.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Enter data completely and accurately into automated information systems; operate the City's computer aided dispatch system; operate modern office equipment.
- Collaborated with law enforcement and fire departments to streamline communication protocols, promoting effective information exchange.
- Completed appropriate forms and radio announcements for police department needs, demonstrating attention to detail.
- Efficiently multi-task and prioritize responses to public emergency and non-emergency calls to promptly dispatch police, fire and EMS while tracking data in real-time by monitoring four computer screens at a time.
- Establish and maintain effective work relationships with those contacted to perform required duties.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Supported fellow dispatchers when needed, fostering teamwork within the department
- Promoted a positive work environment through respectful interactions and active participation in staff meetings.
- Upheld strict confidentiality standards while handling sensitive information related to public safety matters.
Education
High School Diploma -
Mount Eden High School
Hayward, CA06-1985
General Studies
Berkeley Community College
Berkeley, CASkills
- Critical Thinking
- Information gathering
- Active listening
- Able to work efficiently
- Flexible and Adaptable
- Multi-line phone system
- Task prioritization
- Problem Solving
- Call center experience
- Attention to detail
Timeline
Communications Dispatcher
Oakland Police Department
10.1999 - 05.2023
High School Diploma -
Mount Eden High School
General Studies
Berkeley Community College