Gwendolyn Desnoyers
Pembroke Pines
Summary
Hard-working professional with over 9 years of experience and a proven knowledge of conflict resolution and customer communications. Aiming to leverage my skills to successfully fill the Customer Service role at your company. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Server
Prive´
Aventura
07.2025 - 11.2025
- Assisted in menu recommendations and answered guest inquiries effectively.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout service hours.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Server
Etaru
Hallandale
02.2023 - 07.2025
- Provided exceptional customer service to enhance dining experiences.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer complaints promptly to ensure satisfaction.
- Set up tables and prepared dining areas for service each shift.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Bay Host/Restaurant Server
TopGolf
Doral
10.2024 - 01.2025
- Monitored dining area for cleanliness and guest comfort.
- Provided menu information and answered guest questions effectively.
- Collaborated with kitchen staff to communicate special requests or issues.
- Processed payments accurately using cash registers or point-of-sale systems.
- Provided exceptional customer service to enhance dining experiences.
- Took and processed customer orders accurately and efficiently.
Sales Associate
Five Below
Miami
12.2019 - 01.2020
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Administrative Assistant
Northside Adjusters
Miami
11.2018 - 07.2019
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Greet visitors and determine whether they should be given access to specific individuals.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- File and retrieve corporate documents, records, and reports.
- Prepare responses to correspondence containing routine inquiries.
Sales Person
Xena's Insurance
North Miami
05.2017 - 09.2018
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
Server
Screaming Carrots
Miami
04.2016 - 04.2018
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
- Accept payment from customers, and make change as necessary.
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
- Clean and organize eating, service, and kitchen areas.
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL12-2023
High School Diploma -
ALONZO TRACY MOURNING
Miami, FL06.2017
Skills
- Handling high-volume sales
- Menu knowledge
- Cleanliness maintenance
- POS operation
- Customer service
- Time management
- Attention to detail
- High volume dining
- Cultivating a solid brand image
- Specializing in driving business growth
- Providing world-class customer service
Certification
Florida Food Handler
Timeline
Server
Prive´
07.2025 - 11.2025
Bay Host/Restaurant Server
TopGolf
10.2024 - 01.2025
Server
Etaru
02.2023 - 07.2025
Sales Associate
Five Below
12.2019 - 01.2020
Administrative Assistant
Northside Adjusters
11.2018 - 07.2019
Sales Person
Xena's Insurance
05.2017 - 09.2018
Server
Screaming Carrots
04.2016 - 04.2018
Associate of Arts - Business Administration And Management
Broward College
High School Diploma -
ALONZO TRACY MOURNING