Gwendolyn Fluty
Crum
Summary
Workplace Skills
- Time management
- Multitasking
- Attention to detail
- Organization
- Team collaboration
- Adaptability
- Reliability
- Confidentiality
Overview
2027
2027
years of professional experience
Work History
STNA
Monterey Care Center
Home Health Caretaker
Clyde Chafin
Wayne, WV
09.2020 - 09.2026
- Provided daily care and companionship to improve quality of life.
- Assisted with personal hygiene and grooming tasks to promote dignity and comfort.
- Maintained a clean, safe living environment through regular housekeeping duties.
- Supported medication management by ensuring timely administration and documentation.
Receptionist
Nelson Park Care Center
Columbus, OH
02.2011 - 05.2017
- Managed front desk operations, greeting visitors and ensuring a welcoming environment.
- Scheduled appointments and coordinated patient visits to enhance operational efficiency.
- Handled incoming calls, directing inquiries to appropriate departments for timely responses.
- Maintained accurate patient records and documentation using electronic health record systems.
- Assisted with administrative tasks, contributing to overall office organization and workflow optimization.
- Provided support to healthcare staff by preparing materials for meetings and events.
Team Leader
GC Services/Wells Fargo Auto
Huntington,WV
09.2008 - 10.2010
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Education
High School Diploma -
Wayne High School
Wayne, WV05.1993
Skills
- Customer service
- Professional communication
- Conflict resolution
- Guest relations
- Client support
- Active listening
- Problem-solving
- Telephone etiquette
Timeline
Home Health Caretaker
Clyde Chafin
09.2020 - 09.2026
Receptionist
Nelson Park Care Center
02.2011 - 05.2017
Team Leader
GC Services/Wells Fargo Auto
09.2008 - 10.2010
STNA
Monterey Care Center
High School Diploma -
Wayne High School