GWENDOLYN FORD
Conyers,GA
Summary
Dynamic Logistics Support Specialist with a proven track record, excelling in customer service, port liason and remote support. Enhanced user experience through effective troubleshooting and optimized workflows, leading to improved satisfaction. Skilled in customer relationship management and adept at fostering strong vendor partnerships to drive organizational success.
Overview
29
29
years of professional experience
4
4
Certification
Work History
Logistcis Support Specialist
Porsche Cars North America
04.2015 - Current
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
Sr. Logistics Analyst III
BlueLinx Corporation
01.1996 - 01.2025
- Mentored junior analysts in developing their analytical skills, fostering a supportive team environment focused on problem-solving solutions together as a group.
- Led successful implementation of a new warehouse management system, improving inventory accuracy and employee productivity levels.
- Provided expert guidance on warehousing best practices, ensuring optimal storage conditions and efficient space utilization.
- Conducted comprehensive data analysis to identify trends and opportunities for process improvement in the supply chain.
- Synchronized import/export activities efficiently by leveraging advanced knowledge of customs regulations and international trade policies effectively.
- Implemented a vendor performance tracking system to ensure consistent service levels from all suppliers, leading to improved overall supplier reliability.
- Optimized freight consolidation processes by evaluating carrier performances regularly, enhancing overall shipment efficiency rates across the board.
- Enhanced supply chain efficiency by streamlining logistics processes and implementing cost-saving measures.
Vendor Relations Supervisor
BlueLinx Corporation
01.2010 - 11.2015
- Developed long-lasting partnerships with key suppliers, ensuring consistent quality of products and services.
- Coordinated onboarding efforts for new vendors, conducting thorough due diligence checks to mitigate potential risks associated with supplier selection decisions.
- Optimized inventory management processes by working closely with suppliers to maintain appropriate stock levels while minimizing waste or excess spending on storage fees.
- Reduced costs for the organization by negotiating favorable contracts with vendors.
- Fostered a culture of continuous improvement within the Vendor Relations team, encouraging innovation and creative problem-solving approaches to address emerging challenges.
- Strengthened vendor relationships by maintaining consistent communication and addressing concerns promptly.
- Negotiated and executed contracts on behalf of department.
- Built and managed processes for tracking and monitoring department performance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
Ph.D. - Business Administration And Management
Grand Canyon University
Phoenix, AZ09-2021
MBA - Business, Leadership
Grand Canyon University
Phoenix, AZ11-2017
Bachelor of Science - Marketing Management, Accounting
University of Phoenix
Tempe, AZ09-2014
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
Accomplishments
- Supervised team of 15 to 20 staff members.
- Resolved product issue through consumer testing.
- Achieved 100% by introducing SAP, Zycus and ICL software for Accounting and other BU tasks.
- Documented and resolved damaged claim which led to 90% reduced .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Diversity Team Building and Leadership Training I, II, III Phases
- Human Motivation in the Workplace Training
- Strategic Planning and Implementation Training
- Master Mind Leadership Course
- Organizational Training and Development
- Problem Solving Skills Training
- Transportation Marketer Training
- Educator Consultant & Business Training
White Belt-Lean Six Signa Certification
Introduction, focusing on understanding the basics of Six Signa. I posses the knowledge and tools necessary to methodically process, identify inefficiencies by implementing targeted improvements for business.
Languages
German
Elementary
Software
SAP
Microsoft 365
Oracle
Zycus
AS 400
Timeline
Logistcis Support Specialist
Porsche Cars North America
04.2015 - Current
Vendor Relations Supervisor
BlueLinx Corporation
01.2010 - 11.2015
Sr. Logistics Analyst III
BlueLinx Corporation
01.1996 - 01.2025
Ph.D. - Business Administration And Management
Grand Canyon University
MBA - Business, Leadership
Grand Canyon University
Bachelor of Science - Marketing Management, Accounting
University of Phoenix
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