Gwendolyn Irby
City of Parkin Water Department
Wynne,AR
27
years of professional experience
Dedicated Water Clerk with a proven track record in customer service and problem-solving. Skilled in efficient inquiry processing and relationship building to enhance client satisfaction. I work well with others.
Work History
Water Clerk
3 Years 2 Months- Processed customer inquiries and service requests efficiently, ensuring timely response and resolution.
- Maintained accurate records of water usage and billing information to support operational integrity.
- Assisted in data entry and management using department-specific software tools for improved accuracy.
- Collaborated with team members to streamline document handling processes, enhancing workflow efficiency.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Child Support Specialist
4 Years 5 Months- Analyzed child support cases to ensure compliance with state regulations and policies.
- Developed and implemented strategies for efficient case management and resolution.
- Facilitated communication between custodial and non-custodial parents regarding payment arrangements.
- Monitored case progress, identifying barriers and recommending solutions for timely support disbursement.
- Collaborated with legal teams to prepare documentation for court hearings related to child support cases.
- Conducted regular audits of case files to maintain accuracy and uphold quality standards in records management.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
Family Service Worker
10 Years- Provided support to families, facilitating communication and understanding of services offered.
- Developed individualized family service plans to address unique needs and goals of clients.
- Coordinated with community resources and agencies to enhance family support networks.
- Conducted home visits to assess family situations and provide tailored assistance and guidance.
- Collaborated with multidisciplinary teams to ensure holistic care for children and families served.
Education
High School Diploma
Skills
Telephone etiquette
Customer satisfaction
Cash handling
Cash management
Relationship building
Peer relationships
Multitasking
Problem-solving
Customer service
Creative thinking
Timeline
Water Clerk
City of Parkin Water Department
02.2022 - 04.2025Read More
Child Support Specialist
Arkansas Department of Finance and Administration
01.2008 - 06.2012Read More
Family Service Worker
CRDC/CDI Head Start
01.1998 - 01.2008Read More
Parkland High School
High School Diploma
Read More