Gwendolyn McNeal
Sterling Heights
Summary
Dedicated sales professional with 29 years of experience in customer service. Known for strong problem-solving abilities and exceptional people skills. Ready to enhance client experiences and drive sales growth.
Overview
47
47
years of professional experience
Work History
Sales Associate
Macys Department Store
Troy MI
10.1996 - 03.2025
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained merchandise presentation standards to attract customer attention and drive sales.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Trained new associates on customer service protocols and store policies for consistent service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Human Resources Coordinator
All Well-Being Services
Detroit, MI
12.2008 - 09.2022
- Coordinated recruitment processes, streamlining candidate selection and onboarding procedures.
- Managed employee records and maintained compliance with HR regulations and policies.
- Developed training materials to enhance staff onboarding and professional development programs.
- Facilitated performance appraisal processes, ensuring timely feedback and evaluation of employee contributions.
- Collaborated with department heads to address staffing needs and workforce planning strategies.
- Organized company events and workshops to foster team building and organizational culture enhancement.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
Administrative Assistant
United Way
Detroit, MI
05.1978 - 09.2006
- Coordinated office operations to enhance administrative efficiency and workflow.
- Managed scheduling and calendar organization for executive leadership.
- Streamlined communication between departments to support project initiatives.
- Developed and maintained filing systems for easy access to information.
- Assisted in preparation of reports and presentations for board meetings.
- Implemented process improvements that reduced response times for inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Associate of Science - Business
Wayne County Community College
Detroit, MISkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
Timeline
Human Resources Coordinator
All Well-Being Services
12.2008 - 09.2022
Sales Associate
Macys Department Store
10.1996 - 03.2025
Administrative Assistant
United Way
05.1978 - 09.2006
Associate of Science - Business
Wayne County Community College