Gwendolyn Sedlak
Kannapolis,NC
Summary
Dependable, organized and detail oriented with +30 years of experience in a corporate office-paced environment with a new and welcomed opportunity for a second career, excited and more than willing to learn new skills and responsibilities to achieve company goals.
Overview
29
29
years of professional experience
Work History
Security
Livenation
04.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Operated handheld wand metal detector and other surveillance devices to screen over 16k individuals entering concert facility
- Screened individuals and prevented passage of clearly prohibited articles into restricted venue..
- Protected facility and property guests by regularly circulating premises and monitoring movement.
- Checked identification/passes of persons entering and exiting facility to eliminate unauthorized visitors.
Operator/Billing Clerk
AT&T Communications
Charlotte, NC
06.1994 - 01.2023
- Verified though high volume inbound and outbound calls customers correct billing and account information
- Processed AT&T calling card payments via telephone and security verified with focus on accuracy and efficiency
- Cross-trained peers and backed up (in-charge) other customer service manager.
- Researched, investigated, calculated and assessed Early Termination charges of large business wholesale division contracts.
- Maintained Outstanding/More than Satisfactory appraisal ratings the majority of my career for attendance, quality, quantity and job responsibility.
- Entered and maintained billing information in company internal databases for accessibility
- Executed billing tasks and recorded information in company databases
- Used data entry skills to accurately document and input statements
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC06.1987
Skills
- Customer Communication
- Call Documentation Skills
- Verbal and Written Communication
- Analytical and Critical Thinking
- Investigation
- Problem-Solving Skills
- Database Research
- Reading Comprehension
- Verify Data
- Billing Data Verification
- Records Research
- Contract Interpretation
- Data Entry
- Account Review
- Microsoft Office
- Microsoft Internet Explorer
References Upon Request
Shannon Parker AT&T Supervisor
Tracy Scavone AT&T Supervisor
Andy McCormick AT&T supervisor
Douglas Smoak Friend
Sarah Edwards Friend
Timeline
Security
Livenation
04.2023 - Current
Operator/Billing Clerk
AT&T Communications
06.1994 - 01.2023
High School Diploma -
Berkeley High School
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