Gwendolyn Sedlak
Kannapolis,NC
Summary
Dependable, organized and detail oriented with +30 years of experience in a corporate office-paced environment with a new and welcomed opportunity for a second career, excited and more than willing to learn new skills and responsibilities to achieve company goals.
Overview
29
29
years of professional experience
Work History
Security
Livenation
Charlotte, NC
04.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Operated handheld wand metal detector and other surveillance devices to screen over 16k individuals entering concert facility
- Screened individuals and prevented passage of clearly prohibited articles into restricted venue..
- Protected facility and property guests by regularly circulating premises and monitoring movement.
- Checked identification/passes of persons entering and exiting facility to eliminate unauthorized visitors.
Operator/Billing Clerk
AT&T Communications
9139 Research Dr Charlotte Nc
06.1994 - 01.2023
- Verified though high volume inbound and outbound calls customers correct billing and account information
- Processed AT&T calling card payments via telephone and security verified with focus on accuracy and efficiency
- Cross-trained peers and backed up (in-charge) other customer service manager.
- Researched, investigated, calculated and assessed Early Termination charges of large business wholesale division contracts.
- Maintained Outstanding/More than Satisfactory appraisal ratings the majority of my career for attendance, quality, quantity and job responsibility.
- Entered and maintained billing information in company internal databases for accessibility
- Executed billing tasks and recorded information in company databases
- Used data entry skills to accurately document and input statements
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC06.1987
Skills
- Customer Communication
- Call Documentation Skills
- Verbal and Written Communication
- Analytical and Critical Thinking
- Investigation
- Problem-Solving Skills
- Database Research
- Reading Comprehension
- Verify Data
- Billing Data Verification
- Records Research
- Contract Interpretation
- Data Entry
- Account Review
- Microsoft Office
- Microsoft Internet Explorer
References Upon Request
Shannon Parker AT&T Supervisor
Tracy Scavone AT&T Supervisor
Andy McCormick AT&T supervisor
Douglas Smoak Friend
Sarah Edwards Friend
Timeline
Security
Livenation
04.2023 - Current
Operator/Billing Clerk
AT&T Communications
06.1994 - 01.2023
High School Diploma -
Berkeley High School