Gwenneth Munoz Panas
Goodyear,AZ
Summary
Dynamic receptionist and manager's assistant
Experienced in managing a fast-paced front desk workspace. Prioritizing customer service and efficient patient communication. Skilled in record-keeping, promoting wellness recommendations/premium upgrades, and training new staff to improve team performance.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Receptionist/Manager's Assistant
Peak Performance Institute/CNS Memory Clinic
Goodyear, Arizona
2025.09 - Current
- Managed the front desk by greeting visitors and clients in a friendly but also professional manner. Ensured efficient patient check-in processes.
- Coordinated appointment scheduling for referred, returning, and walk-in patients while maintaining accurate records.
- Responded to customer complaints promptly while ensuring their satisfaction with the resolution of the issue.
- Managed daily office operations, including tracking supplies, scanning records, managing mail distribution, and responding to inquiries.
- Maintained confidentiality of sensitive patient information in all interactions.
Room Service Attendant
Banner Boswell Hospital
Sun City, Arizona
2024.10 - 2025.07
- Delivered food and beverage orders to patient rooms efficiently.
- Ensured compliance with safety and sanitation standards in food handling.
- Coordinated with kitchen staff to fulfill special dietary requests promptly.
- Communicated effectively with nursing staff regarding patient preferences.
- Performed daily inventory checks of equipment and supplies used for room service operations.
- Resolved guest concerns and issues quickly and effectively.
- Trained new staff members on our work standards in multiple areas and job roles in the kitchen.
- Removed trays and stacked dishes for return to the kitchen after finished meals.
Education
High School Diploma -
Dysart Highschool
El Mirage, AZ2024-05
Some College (No Degree) - Exercise Science
Estrella Mountain Community College
Avondale, AZ2026-08
Skills
- Appointment scheduling
- Record keeping
- Office operations
- Customer service
- Patient communication
- Training and mentoring
- Emergency care
- First aid response
- Pain management
- Rehabilitation techniques
- Strong leadership
Certification
- Stop the Bleed Certified (2023)
- Food Handlers Card (2024)
- Alcohol ServSafe Certification (2026)
- OSHA Certified (2023)
- Sports Medicine and Rehabilitation certified
Timeline
Receptionist/Manager's Assistant
Peak Performance Institute/CNS Memory Clinic
2025.09 - Current
Room Service Attendant
Banner Boswell Hospital
2024.10 - 2025.07
High School Diploma -
Dysart Highschool
Some College (No Degree) - Exercise Science
Estrella Mountain Community College