Gwyneth Brown
Boca Raton,Florida
Summary
Dynamic and dedicated server with a passion for delivering exceptional customer service in high-energy, fast-paced environments. Adept at managing multiple tasks, communicating effectively with diverse customers, and fostering a welcoming atmosphere. Skilled in building rapport with guests, upselling menu items, and handling large volumes of orders, all while maintaining attention to detail and high standards of service. Known for ability to work 12-hour shifts with enthusiasm and efficiency, ensuring a seamless dining experience for every guest. A strong communicator with a commitment to teamwork and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
St. Joe
Santa Rosa Beach, FL
05.2024 - 08.2024
- Delivered exceptional service to over 50 guests during 12-hour shifts, demonstrating stamina, efficiency, and a commitment to customer satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Cultivated positive guest relationships by providing warm, friendly, and attentive service, ensuring an enjoyable experience for all patrons.
- Collaborated with team members to ensure seamless operations during high-volume periods, maintaining a balance between efficiency and personalized guest interactions.
Server
St. Joe
Santa Rosa Beach, FL
05.2023 - 08.2023
- Provided exceptional service to 50+ guests daily in a high-energy, outdoor setting, ensuring timely delivery of food and beverages.
- Maintained composure and efficiency in a fast-paced environment, balancing multiple tables and guest requests simultaneously.
- Proactively addressed guest needs, delivering personalized service while ensuring a clean and safe poolside area.
- Communicated effectively with bartenders and kitchen staff to expedite orders and ensure accuracy during peak hours.
- Fostered a friendly and welcoming atmosphere, building rapport with guests and creating memorable poolside experiences.
Server
J. Alexander's Restaurant
Boca Raton, FL
10.2022 - 12.2022
- Delivered an elevated dining experience by providing personalized, attentive service, while adhering to fine dining standards and etiquette.
- Expertly guided guests through a curated menu, offering recommendations on wine pairings and specialty dishes to enhance their experience.
- Maintained meticulous attention to detail in table settings, presentation, and service to ensure a refined and memorable atmosphere.
- Communicated effectively with kitchen staff and management to coordinate the timely delivery of courses, ensuring seamless service for all guests.
- Anticipated guest needs and resolved issues promptly with professionalism, resulting in consistently positive feedback and repeat business.
Education
BBA - Marketing
Florida Atlantic University
Boca Raton, FL05-2025
Some College (No Degree) - General Studies
Northwest Florida State College
Niceville, FLSkills
- Customer Service Excellence
- Point-of-sale system
- Multi-tasking
- Outstanding communication
- Upselling
- Attention to detail
- Quality assurance
Certification
- Food Handling Certification
Accomplishments
- Dean's List 2022-2024
Timeline
Server
St. Joe
05.2024 - 08.2024
Server
St. Joe
05.2023 - 08.2023
Server
J. Alexander's Restaurant
10.2022 - 12.2022
BBA - Marketing
Florida Atlantic University
Some College (No Degree) - General Studies
Northwest Florida State College
Similar Profiles
Nolan MichaelNolan Michael
Manager in Training at St. JoeManager in Training at St. Joe
Joseph "Aidan" FayardJoseph "Aidan" Fayard
Valet Driver at St. JoeValet Driver at St. Joe
Bryce SoutherlandBryce Southerland
Gate Attendant/Shopkeeper at St. JoeGate Attendant/Shopkeeper at St. Joe