Gypsy Sorum
Auburn,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in many different industries.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Hospital Unit Secretary
Arrowhead Regional Medical Center
06.2016 - 04.2022
- Provide clerical support for medical staff of medical / surgical unit
- Act as unit receptionist; answer high volume of calls, provide information to patients, families and visitors
- Transcribe physician's orders, and treatment instructions into patient charts; inputs medical orders
- Assemble admission charts packets; prepare medical records forms required for patient admission, discharge and transfer; update patient charts with information and forms as needed according to hospital policy and procedure
- Practice exceptional customer service skills in all interactions in accordance with hospital and customer service standards
- Respond to emergency situations in accordance with hospital policy and act as support during codes
- Greet visitors and initiate triage processes for clients to streamline patient flow
- Manage incoming calls and direct to appropriate department.
Backroom Associate
HomeGoods Stores
01.2015 - 07.2016
- Received incoming merchandise and stored in correct stock locations.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Maintained orderly stockroom for ease of retrieval.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within facility. Assisted in achieving sales targets with efficient restocking of high-demand products on sales floor.
Administrative Assistant/Receptionist
Hockridge Florist
02.2010 - 06.2013
- Assess needs of highly competitive business through good client relations
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
- Interact with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Coach new employees on administrative procedures, company policies, and performance standards.
Surgery /Authorization Coordinator/HMO/PPO/Worker's Compensation
Arrowhead Orthopedics
01.2006 - 01.2009
- Submit for prior authorization with required documentation to appropriate funding source
- Review authorizations from payer to determine approved or denied items
- Maintain logs for medical record's incoming and outgoing in clinic
- Provide clerical support to busy worker's compensation dept
- Schedule new and returning patients.
Education
High School Diploma -
San Andreas High School
Highland, CA06.1995
Skills
- Customer Service
- Strong Organization
- Problem-solving abilities
- Customer Relations
- Shipping and receiving
- Clerical Support
- Receiving support
- Process Optimization
- POS Terminal Operation
- Reliability
Timeline
Hospital Unit Secretary
Arrowhead Regional Medical Center
06.2016 - 04.2022
Backroom Associate
HomeGoods Stores
01.2015 - 07.2016
Administrative Assistant/Receptionist
Hockridge Florist
02.2010 - 06.2013
Surgery /Authorization Coordinator/HMO/PPO/Worker's Compensation
Arrowhead Orthopedics
01.2006 - 01.2009
High School Diploma -
San Andreas High School
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