HABIBA HASSAN
Galloway,OH
Summary
I'm very enthusiastic, passion and driven International relations graduate, with skills in corporate research and global affairs. Now looking for a new and challenging position with stronger responsibilities and larger impact, one that will make best use of my existing skills, experience, and further my development.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Ray Engineering and Construction Limited
Nairobi, Kenya
11.2020 - 07.2022
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Answered phone calls and emails to provided information, resulting in effective business correspondence.
- Provided ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects
- Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements
- Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication
Consulate Assistant
Embassy of Somalia
Nairobi, Kenya
01.2019 - 08.2019
- Managed the Deputy Consuls General's weekly and monthly calendar
- Provided assistance by processing passports and emergency travel documents for nationals in Kenya
- Answered telephone calls inquires pertaining to the status of the client's case, and followed uo to ensure resolution
- prepared documentary services for official signature, produced local managements information through collecting statistical data
- Oversaw data entry and quality assurance of information entered into the Consular data systems
Research Officer (Intern)
Kenya Export Promotion Board
Nairobi, Kenya
08.2018 - 12.2018
- Recommended modifications or changes to strategies based on research results.
- Prepared regulatory documentation and presentations and highlighted findings to support project leads.
- Completed accurate market research for business planning.
- Collected and reported on customer demographics, preferences and buying habits to help exporting firms target strategies.
Customer Service Representative
National Vision
Hilliard, OH
11.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
Education
Bachelor of Arts - Diplomacy And International Relations
Riara University
Nairobi Kenya07.2020
Skills
- Microsoft Office
- Timeline Planning and Management
- Recordkeeping and Bookkeeping
- Community Outreach
- Good Work Ethic
- Team Building
Involvements
- Missionaries of charity Saint Teresa home
- assisted children with disability in day to day activities such as cooking for them, doing Laundry, Feeding them etc. I was involved in advocacy for girls education in North Eastern region specifically Garrisa by joining a Community Based Organization named
- Ones For The Future by educating Pastoralists communities on the importance of Girl Child Education and Offering assistance to families in educating their girls.
Additional Information
- Achievement: Sub- Saharan International Model United Nations Delegate Award - UNHCR department (07/2019)
- Languages: English (Written and Spoken) Kiswahili (Written and Spoken), Somali (Written and Spoken)
Timeline
Customer Service Representative
National Vision
11.2022 - Current
Administrative Assistant
Ray Engineering and Construction Limited
11.2020 - 07.2022
Consulate Assistant
Embassy of Somalia
01.2019 - 08.2019
Research Officer (Intern)
Kenya Export Promotion Board
08.2018 - 12.2018
Bachelor of Arts - Diplomacy And International Relations
Riara University
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