I'm very enthusiastic, passion and driven International relations graduate, with skills in corporate research and global affairs. Now looking for a new and challenging position with stronger responsibilities and larger impact, one that will make best use of my existing skills, experience, and further my development.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Ray Engineering and Construction Limited
Nairobi, Kenya
2020.11 - 2022.07
Processed incoming mail and packages and placed envelopes in bins for employees.
Answered phone calls and emails to provided information, resulting in effective business correspondence.
Provided ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects
Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication
Consulate Assistant
Embassy of Somalia
Nairobi, Kenya
2019.01 - 2019.08
Managed the Deputy Consuls General's weekly and monthly calendar
Provided assistance by processing passports and emergency travel documents for nationals in Kenya
Answered telephone calls inquires pertaining to the status of the client's case, and followed uo to ensure resolution
prepared documentary services for official signature, produced local managements information through collecting statistical data
Oversaw data entry and quality assurance of information entered into the Consular data systems
Research Officer (Intern)
Kenya Export Promotion Board
Nairobi, Kenya
2018.08 - 2018.12
Recommended modifications or changes to strategies based on research results.
Prepared regulatory documentation and presentations and highlighted findings to support project leads.
Completed accurate market research for business planning.
Collected and reported on customer demographics, preferences and buying habits to help exporting firms target strategies.
Customer Service Representative
National Vision
Hilliard, OH
2022.11 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Consulted with customers to resolve service and billing issues.
Set up and activated customer accounts.
Education
Bachelor of Arts - Diplomacy And International Relations
Riara University
Nairobi Kenya
07.2020
Skills
Microsoft Office
Timeline Planning and Management
Recordkeeping and Bookkeeping
Community Outreach
Good Work Ethic
Team Building
Involvements
Missionaries of charity Saint Teresa home
assisted children with disability in day to day activities such as cooking for them, doing Laundry, Feeding them etc. I was involved in advocacy for girls education in North Eastern region specifically Garrisa by joining a Community Based Organization named
Ones For The Future by educating Pastoralists communities on the importance of Girl Child Education and Offering assistance to families in educating their girls.
Additional Information
Achievement: Sub- Saharan International Model United Nations Delegate Award - UNHCR department (07/2019)
Languages: English (Written and Spoken) Kiswahili (Written and Spoken), Somali (Written and Spoken)
Timeline
Customer Service Representative
National Vision
2022.11 - Current
Administrative Assistant
Ray Engineering and Construction Limited
2020.11 - 2022.07
Consulate Assistant
Embassy of Somalia
2019.01 - 2019.08
Research Officer (Intern)
Kenya Export Promotion Board
2018.08 - 2018.12
Bachelor of Arts - Diplomacy And International Relations
Riara University
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