Habibatou Bah

• Head Host Dallas BBQ – New York, NY | May 2012 - March 2019 As the head host, I am responsible for the seating process of the restaurant. Which has a capacity of 700 people. Also, I help the management with customer-related issues, make the host schedule, organize and make large party reservations of about 20 to 500 people. Working at the front desk as a guest service agent, I deal with a lot of over-the-phone customer service and face to face interaction as well. Effectively communicated with other employees and upper management to ensure complete care of customers.

Employed knowledge of managing to make appropriate decisions, recommendations for customers. Front Desk Spring hill suite – Columbus Ohio | May 2019-2020 | Front Desk Supervisor Spring hill suites – Columbus Ohio | 2020-2021 Assistant General Manager Spring hill suites – Columbus Ohio | 2021-2023

• Head Host, Dallas BBQ, New York, NY, 05/01/12, 03/01/19, Responsible for the seating process of the restaurant with a capacity of 700 people., Assisted management with customer-related issues., Created host schedule and organized large party reservations for 20 to 500 people., Handled over-the-phone customer service and face-to-face interactions., Communicated effectively with employees and upper management to ensure customer care., Utilized management knowledge to make appropriate decisions and recommendations for customers.
• Front Desk, Spring Hill Suites, Columbus, Ohio, 05/01/19, 12/31/20
• Front Desk Supervisor, Spring Hill Suites, Columbus, Ohio, 01/01/21, 12/31/21
• Assistant General Manager, Spring Hill Suites, Columbus, Ohio, 01/01/22, 12/31/23