Hadassa Verciano
Freeport
Summary
Motivated candidate skilled in providing exceptional customer service, accurately handling cash and credit transactions, and maintaining a neat and orderly checkout area. Committed to helping customers find what they need and providing a pleasant dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Tommy Bahama
Miramar Beach
03.2023 - Current
- Greet and seat guests, ensuring a warm and welcoming atmosphere.
- Managed reservations, reducing wait times and enhancing guest satisfaction.
- Collaborated with team to streamline service, improving efficiency.
- Resolved guest concerns promptly, maintaining high service standards.
- Warmly welcomed guests, managed reservations, and coordinated seating arrangements, enhancing customer satisfaction and restaurant efficiency.
Scooper
Ben & Jerrys
Miramar Beach
02.2022 - 02.2023
- Cleaned ice cream cases, machines and preparation areas to comply with OSHA regulations.
- Provided ice cream samples to guests to assist in flavor selection.
- Built sundaes and other creations by offering selection of ice creams, syrups, and toppings.
- Arranged ice cream bar and cart supplies, cones and cups to make attractive displays.
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary.
- Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes and fountain equipment.
- Mastered ice cream preparation techniques, ensuring top-quality desserts while maintaining strict hygiene standards and delivering exceptional customer service.
Cashier
Panera Bread
Miramar Beach
01.2021 - 06.2021
- Processed customer orders and ensured the accuracy of their purchases.
- Utilized upselling techniques to increase store sales.
- Provided efficient and courteous service to customers.
- Developed strong customer relationships to support satisfaction and loyalty.
- Built and maintained positive working relationships with co-workers.
- Enforced store safety and cleanliness standards, reducing hazards.
Skills
- Customer Service
- Cash Handling
- Upselling
- Food Safety
- Cleaning
- Allergy Management
- Stocking
- Team collaboration
- Effective communication
- Positive attitude
Certification
Drivers License
Languages
Highly proficient, Native
Skills
Customer Service (Skillful), Upselling (Skillful), Food Safety (Skillful), Cleaning(Skillful), Allergy Management (Beginner), Stocking (Skillful).
Timeline
Hostess
Tommy Bahama
03.2023 - Current
Scooper
Ben & Jerrys
02.2022 - 02.2023
Cashier
Panera Bread
01.2021 - 06.2021