Hadassa Verciano
Freeport
Summary
I'm a positive individual, with 4-5 years in hospitality and customer service. I have successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.
Overview
5
5
years of professional experience
Work History
Hostess
SurfHut
Destin, FL
10.2025 - Current
- Greeted and seated guests promptly, enhancing customer experience and satisfaction.
- Maintained cleanliness and organization of dining area, contributing to positive ambiance.
- Handled guest inquiries and concerns professionally, ensuring quick resolution of issues.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hostess
Tommy Bahama Restaurant, Bar, & Store
Destin, FL
03.2023 - 06.2025
- Communicated effectively with kitchen and waitstaff to ensure smooth service flow.
- Assisted in training new hosts on operational procedures and customer service standards.
- Collaborated with team members to streamline operations during busy shifts.
- Developed familiarity with menu offerings to provide accurate information to guests.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered phone calls to take orders, give information and document reservations.
Scooper
Ben & Jerry's
Miramar Beach, FL
02.2022 - 02.2023
- Provided exceptional customer service while efficiently scooping and serving ice cream products.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Collaborated with team members to create a positive and welcoming environment for customers.
- Promoted a positive atmosphere by engaging with customers and providing cheerful service.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Cashier
Panera Bread
Destin, FL
01.2021 - 06.2021
- Maintained cleanliness and organization of cash register area.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Monitored inventory levels and communicated needs to management.
- Implemented best practices for cash handling and security measures.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Penn Foster High School
Scranton, PA12-2025
Skills
- Customer service
- Patience and empathy
- Phone etiquette
- Upselling
- Cleaning and sanitation
- team collaboration
- food safety
- communication
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Hostess
SurfHut
10.2025 - Current
Hostess
Tommy Bahama Restaurant, Bar, & Store
03.2023 - 06.2025
Scooper
Ben & Jerry's
02.2022 - 02.2023
Cashier
Panera Bread
01.2021 - 06.2021
High School Diploma -
Penn Foster High School