Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Haddijatou Jatta

Poughkeepsie,NY

Summary

I'm a friendly guest service professional bringing 5 years of exceptional hospitality experience. I'm highly adaptable when tackling various needs of customers via phone or in person. I'm the go-to person in resolving conflict under high stress situations.

Overview

5
5
years of professional experience

Work History

Support Guest Service Department Manager

McDonald's
Poughkeepsie, NY
08.2019 - Current
  • I lead and manage a team of 60 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • I coached and trained new staff members, providing guidance on department policies and procedures.
  • I've resolved customer complaints promptly and professionally in order to maintain good relationships with customers.
  • I developed strategies to improve customer service and increase sales by 10% within 6 months.
  • I evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • I organized and supervised the daily operations of a guest service department.

Education

Associate of Science - Business Administration

Dutchess Community College
Poughkeepsie, NY
05-2023

Bachelor of Science - Finance

SUNY College At New Paltz
New Paltz, NY

Skills

  • Team Management
  • Effective Delegation
  • Effective Listener
  • Strong empathy
  • Guest satisfaction focus
  • Avid Learner

Languages

English
Native/ Bilingual
Mandinka
Native/ Bilingual
Wolof
Professional

Timeline

Support Guest Service Department Manager

McDonald's
08.2019 - Current

Associate of Science - Business Administration

Dutchess Community College

Bachelor of Science - Finance

SUNY College At New Paltz

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Haddijatou Jatta