Hadisa Ali Leghari
customer service representative
Saint Paul,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly in mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
I am highly enthusiastic to help customer by any means. I will make sure to satisfy them with my quick problem solving skill.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Telenor Telecom company
Islamabad , Pakistan
07.2018 - 02.2019
- Assisted customers with inquiries regarding network services through phone, email, and chat.
- Advised customers on purchasing decisions based on their individual needs.
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Identified opportunities to improve customer service processes and procedures.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Attended training sessions regularly to stay current on new products or services.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Implemented additional services to maintain exceptional client service ratings.
- Resolved customer complaints quickly and efficiently.
Education
GED -
Online
MNSkills
- Customer Relations
- Complaint Resolution
- Call Management
- Appointment Scheduling
- Social Media Updating
- Customer Service
- Fast Learner
- High Volume Phone Inquiries
- Appointment Coordination
- Issue Research
- Travel Planning
- Consumer Surveys
- Product Feature Promotion
- Social Media Content Writing
- Goods and Services Promotion
Accomplishments
I completed my study from 8th to 10th grade by scholarship.
Languages
English
Professional
Urdu
Native/ Bilingual
Punjabi
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Customer Service Agent
Telenor Telecom company
07.2018 - 02.2019
GED -
Online
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