Desired Job Title
ServerAccount ManagerRecruiterMarketing AssociateSales AssociateWork Type
Full TimeLocation Preference
RemoteOn-SiteLocation: Nashville Metropolitan Area, TNNashville, TNBrentwood, TN
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Haely Callahan
Nashville Metropolitan Area,TN
Work Preference
Summary
Motivated by results, sales and relationship professional who is experienced in building customer relations, teamwork and prioritization in high-speed and customer-oriented environments. A proven track record of being able to build solid relations with customers, identify their requirements, sell through recommendations and solve problems.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Server
Belle Meade Country Club
Nashville, USA
07.2026 - Current
- Provide high-touch service to members across four dining concepts, ranging from casual dining to fine dining, while adapting service style to each environment.
- Cultivated member relationships by recognizing returning guests, recalling preferences, and anticipating needs to enhance personalized experiences.
- Leveraged menu knowledge and suggestive selling techniques to effectively upsell food and beverage items aligned with member preferences.
- Memorize rotating menus, daily specials, ingredients, and preparation details in order to confidently answer questions and make personalized recommendations.
- Resolve member concerns professionally and discreetly, using active listening and quick problem-solving to protect the overall guest experience.
- Maintain strict confidentiality and professionalism when serving high-profile and celebrity guests.
- Performed opening, closing, and side-work duties to ensure dining rooms were ready for service.
- Restocked service stations with essential supplies to ensure operational efficiency and readiness during service., dining supplies, and other materials while helping maintain presentation standards across multiple restaurant spaces.
Lead Hostess
Salt
Boulder, USA
04.2025 - 07.2026
- Welcomed guests, managed reservations and walk-ins, and matched parties with preferred seating to create a welcoming atmosphere.
- Developed a structured seating rotation that reduced wait times and improved table turnover during peak hours.
- Resolved guest complaints and special requests with professionalism, transforming potential conflicts into positive interactions.
- Trained and supported new hosts on greeting standards and reservation systems, ensuring consistency in guest communication.
Server/Bartender/Host/Expo
Boulder Country Club
Gunbarrel, USA
05.2024 - 09.2025
- Cultivated relationships with club members and guests, personalizing recommendations to enhance guest experience and increase check averages.
- Prepared and served beverages, ensuring an organized, compliant, and visually appealing bar area to enhance guest satisfaction.
- Built rapport with club members and guests, learning preferences and making personalized recommendations to increase check averages.
- Facilitated private events and banquets, adapting to changing timelines and layouts to meet diverse guest needs.
Server, Event Server, Host, Prep Cook
Trailbreak
White River Junction, USA
05.2023 - 08.2024
- Delivered exceptional service in a high-volume restaurant serving up to 250 covers per night, maintaining accuracy and a positive guest experience.
- Coordinated with event staff to support seamless execution of private parties and functions for up to 200 guests.
- Performed multiple roles across shifts (server, host, event server, prep cook), enhancing multitasking, adaptability, and problem-solving skills.
- Utilized Toast POS system to process orders and payments, ensuring accuracy and organized checks.
- Followed precise recipes, prep lists, and timelines to keep the kitchen running smoothly during peak periods.
Shift Leader/Manager
MAD Greens
Louisville, USA
09.2023 - 01.2024
- Led shifts of front- and back-of-house employees, setting priorities and delegating tasks to keep service efficient and on track.
- Trained new team members on POS systems, service standards, and food safety, accelerating their onboarding and integration into the team.
- Resolved customer issues and complaints on the spot, enhancing customer satisfaction through active listening and solution-focused communication.
- Assisted with inventory counts, cash handling, and closing procedures, contributing to accurate financial management and operational efficiency.
Host, Server, Expo, Event Staff
The Quechee Club
Quechee, USA
04.2021 - 07.2022
- Provided attentive, high-touch service to members and guests, contributing to a premium, club-level dining experience.
- Demonstrated strong menu knowledge and offered personalized recommendations to increase guest satisfaction and drive sales.
- Coordinated timing and accuracy between kitchen and servers as expo, ensuring seamless service during peak shifts.
- Managed reservations and designed seating plans for 400 guests per night, optimizing flow between formal (Davidson's) and casual (Dewey's Deck) dining.
- Supported weddings, corporate events, and milestone celebrations as event staff, executing large-scale functions with professionalism.
Education
Bachelors degree - Communication, Minor in Media Studies
University Of Colorado Boulder
Boulder, CO 08.2022 - 05.2026
Skills
- Relationship Management
- Client Engagement & Relationship Building
- Upselling & Suggestive Selling
- Sales Strategies & Promotional Support
- Customer Needs Assessment
- Professional and Interpersonal Communication
- Conflict Resolution
- Problem-Solving in Fast-Paced Environments
- Shift Leadership
- Employee Training & Onboarding
- Team Collaboration
- Event and Banquet Support
- Workflow Coordination & Multitasking
- Google Workspace
- Microsoft Office
- Toast POS & Payment Processing
Timeline
Server
Belle Meade Country Club
07.2026 - Current
Lead Hostess
Salt
04.2025 - 07.2026
Server/Bartender/Host/Expo
Boulder Country Club
05.2024 - 09.2025
Shift Leader/Manager
MAD Greens
09.2023 - 01.2024
Server, Event Server, Host, Prep Cook
Trailbreak
05.2023 - 08.2024
Bachelors degree - Communication, Minor in Media Studies
University Of Colorado Boulder
08.2022 - 05.2026
Host, Server, Expo, Event Staff
The Quechee Club
04.2021 - 07.2022