Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hafida Hourani

Kissimmee

Summary

Reliable candidate ready to take on challenges using skills to help team succeed. Dependable employee seeking opportunity to expand skills and grow. Highly motivated, hardworking, ethical and detail-oriented.

Overview

26
26
years of professional experience

Work History

Cashier

Macy's
Orlando, FL
01.2026 - Current
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs, improving customer satisfaction.
  • Processed customer transactions with accuracy using POS systems, enhancing overall checkout efficiency.
  • Managed cash drawer, ensuring accuracy and accountability in daily reconciliations.
  • Maintained high standards of cleanliness throughout facility, supporting a positive shopping environment.

Sales Associate

GAP Incorporated
01.2024 - 11.2025
  • Gained in-depth knowledge of available products and services.
  • Built rapport with customers by offering friendly and knowledgeable service.
  • Actively listened to customer concerns, addressing issues promptly.
  • Informed customers about current sales promotions and special offers to drive engagement.
  • Maintained clean and organized sales floor for optimal customer experience.
  • Participated in staff meetings to collaborate on effective sales strategies.
  • Processed returns, exchanges, and refunds in accordance with store policies.
  • Communicated effectively with supervisors regarding store operations.

Food Service Worker

Osceola County Schools
01.2014 - 01.2022
  • Enhanced customer satisfaction by maintaining high standards of food quality.
  • Streamlined food preparation processes, enhancing service speed and consistency.
  • Collaborated with kitchen staff, ensuring meals were served timely and accurately to meet customer satisfaction.
  • Adapted to various roles, supporting team needs and maintaining workflow during peak hours.

Crew Member

Dunkin' Donuts
01.2001 - 01.2008
  • Improved customer satisfaction by providing friendly and efficient service.
  • Enhanced team productivity by maintaining a clean and organized workspace.
  • Ensured accurate order fulfillment with diligent attention to detail.
  • Contributed to increased sales by upselling menu items.
  • Demonstrated strong multitasking abilities, handling multiple orders without compromising quality or efficiency.

Sales Clerk/Cashier

Stop and Shop Supermarket
01.2001 - 01.2008
  • Boosted sales by effectively promoting products and services.
  • Developed strong relationships with customers, enhancing loyalty.
  • Managed inventory to ensure optimal product availability.
  • Collaborated with team members to achieve store goals.

Education

Associate in Arts -

Valencia College
Kissimmee, FL
05.2027

High School Diploma - undefined

Bir Anzaran
Casablanca
06.1996

Skills

  • Cash handling
  • Customer assistance
  • Time management
  • Store maintenance
  • Conflict resolution
  • Patience and empathy

Languages

Arabic - Native
French - Fluent
Spanish - Conversational

Timeline

Cashier

Macy's
01.2026 - Current

Sales Associate

GAP Incorporated
01.2024 - 11.2025

Food Service Worker

Osceola County Schools
01.2014 - 01.2022

Crew Member

Dunkin' Donuts
01.2001 - 01.2008

Sales Clerk/Cashier

Stop and Shop Supermarket
01.2001 - 01.2008

High School Diploma - undefined

Bir Anzaran

Associate in Arts -

Valencia College