Hafsa Yusuf

selling and advising clients on insurance products and services, including employee benefits and business insurance. They handle the entire sales cycle, from initial contact and needs analysis to closing deals and providing ongoing suppor

• Communicate with and develop rapport with customers
• Answer and inform customers about medications
• Perform ID verification during check out to ensure identity
• Follow store practices and expectations when serving customers
• Count, pack, and label prescription medications with efficiency and accuracy
• Help the pharmacist with administrative tasks such as processing insurance claims and filing paperwork

I was responsible for developing and executing sales strategies to promote our products to ophthalmologists, optometrists, and other healthcare professionals in a targeted geographic region.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.such as helping customers to be satisfied everyday that they shop.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.