Haidee Ramirez
Midland,TX
Summary
Proven track record in enhancing customer satisfaction, notably at Ross Dress for Less, by leveraging exceptional customer service and reliability. Skilled in accurate cash handling and efficient problem-solving, I excel in high-pressure environments. Demonstrated ability to improve service delivery, achieving a significant increase in customer loyalty through patience, empathy, and unwavering work ethic.
Overview
8
8
years of professional experience
Work History
Cashier
Ross Dress for Less
Midland, TX
06.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Delivery Driver
NAPA Auto Parts - Genuine Parts
Midland, TX
07.2022 - 02.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Insurance Agent
Doctor Insurance One
Miami, FL
08.2021 - 06.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Insurance Customer Service Representative
Blue Sky Insurance Agency
Miami, FL
03.2020 - 05.2021
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Waitress Trainer
Polo Norte Cuban Restaurant
Miami, FL
12.2019 - 01.2020
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Actor
Compañía Teatral Huberth De Blank
Havana, Cuba
08.2016 - 06.2018
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Managed time to arrive on set when required to not delay rehearsals and shows.
- Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
- Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.
- Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
Actor
Vital Teatro Company
Havana, Cuba
01.2018 - 05.2018
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Managed time to arrive on set when required to not delay rehearsals and shows.
- Participated in table reads and rehearsals, ensuring a thorough understanding of scripts and character motivations.
Education
Acting
Vicentina De La Torre
Camaguey, Cuba06.2016
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Reliability and punctuality
Additional Information
Add, also, that I have had opportunities to give summer acting workshops, in the province of Ciego de Avila, to children, adolescents and adults. Bringing the art and knowledge of this to the community for an educational purpose.
Timeline
Cashier
Ross Dress for Less
06.2023 - 07.2024
Delivery Driver
NAPA Auto Parts - Genuine Parts
07.2022 - 02.2023
Insurance Agent
Doctor Insurance One
08.2021 - 06.2022
Insurance Customer Service Representative
Blue Sky Insurance Agency
03.2020 - 05.2021
Waitress Trainer
Polo Norte Cuban Restaurant
12.2019 - 01.2020
Actor
Vital Teatro Company
01.2018 - 05.2018
Actor
Compañía Teatral Huberth De Blank
08.2016 - 06.2018
Acting
Vicentina De La Torre