Hailee Berendes
Troy,Arizona
Summary
Just moved here from Arizona, seeking employment. Dependable, successful at managing multiple priorities with a positive attitude. Team player with strong organizational skills. Willingness to take on added responsibilities to meet team goals. Strong leadership and customer service.
Overview
4
4
years of professional experience
Work History
Manager
Kings Liquor
05.2022 - 09.2023
- Cross-trained existing employees to maximize team agility and performance.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Receptionist
Anderson Ford
01.2020 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
High School Diploma -
Kingman High School
Kingman, AZSkills
- Staff Management
- Managing Cash Register
- Coaching and Mentoring
- Employee Training
- Scheduling and Coordinating
Timeline
Manager
Kings Liquor
05.2022 - 09.2023
Receptionist
Anderson Ford
01.2020 - 08.2022
High School Diploma -
Kingman High School
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