Hailee Cohan
North Port,FL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Pineapple Tequila
06.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Take reservations and to-go orders by phone and online, answer customer questions, and inform of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Sales Associate
TJX Companies
11.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
North Port High School
North Port, FL05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Cash Handling
- Supply Restocking
- Memory retention
- Sales and Marketing
- Safe Food Handling
- Phone Etiquette
- First Aid Training
Accomplishments
I have volunteered at a few places in the past few years, in order to gain enough volunteer hours to obtain a college scholarship. I volunteered at the Peace River Wildlife Centre and at the Charlotte County Homeless Coalition. I chose these 2 places because of my love for animals and helping people in need.
Certification
- ServSafe (this is soon to be achieved)
- CPR certified
Languages
Spanish
Elementary
French
Elementary
Timeline
Restaurant Hostess
Pineapple Tequila
06.2023 - Current
Sales Associate
TJX Companies
11.2021 - 06.2023
High School Diploma -
North Port High School
- ServSafe (this is soon to be achieved)
- CPR certified
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