Hailee Franklin
14773 Fm 1442 ,Texas
Summary
Dynamic dispatcher with proven expertise at Baytowing, enhancing service reliability through process improvements and effective conflict resolution. Skilled in customer relationship management and data entry, I excel in high-pressure environments, ensuring timely assistance and satisfaction. Recognized for optimizing route efficiency, I bring strong decision-making and attention to detail to every challenge.
Overview
7
7
years of professional experience
Work History
Dispatcher
Baytowing
Port Arthur, TX
06.2023 - Current
- Coordinated timely dispatch of towing services to optimize response times.
- Monitored communication channels to ensure accurate information flow between drivers and clients.
- Implemented process improvements that increased overall service reliability and customer satisfaction.
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Analyzed traffic patterns to enhance route efficiency for drivers during peak hours.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Cashier
Walmart
Bridge City, TX
07.2019 - 06.2023
- Processed customer transactions efficiently, ensuring accuracy and speed at checkout.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Collaborated with team members to restock merchandise, maintaining organized sales floor for optimal customer access.
- Managed cash register operations, balancing cash drawers at the end of shifts to maintain financial integrity.
- Implemented effective communication strategies to resolve customer complaints and improve satisfaction levels.
- Trained new cashiers on operational procedures and best practices for handling transactions effectively.
- Monitored inventory levels and reported discrepancies to ensure stock availability for customers.
- Adapted quickly to high-volume periods, demonstrating flexibility in rapidly changing retail environments.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Orange Field High School
Orange, TX05.2021
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Problem-solving
- Customer relationship management
Timeline
Dispatcher
Baytowing
06.2023 - Current
Cashier
Walmart
07.2019 - 06.2023
High School Diploma -
Orange Field High School