Hailee Helle
Graham,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service and Moving Representative
College H.U.N.K.S
02.2022 - Current
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Office Manager
Teen Challenge
01.2017 - 02.2022
- Managed office operations while scheduling appointments and answering calls.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Determined course schedules and coordinated teaching assignments and room assignments to optimize use of buildings and equipment.
- Provided primary customer support internally and externally.
Education
High School Diploma -
Puyallup High School
Puyallup, WA06.2000
Skills
- Customer Service
- Administrative and Office Support
- Customer Relations
- Active Listening
- Critical Thinking
- Customer Consulting
- Account Management
- Conflict Resolution
Volunteering in the community
My family has a non-profit called kids out of cars, and we host multiple events throughout the year to help these families get into homes and provide them with the resources to get on their feet. Additionally, we host a feed my starving children event at the Puyallup fairground once a year to pack meals for families globally.
Timeline
Customer Service and Moving Representative
College H.U.N.K.S
02.2022 - Current
Office Manager
Teen Challenge
01.2017 - 02.2022
High School Diploma -
Puyallup High School
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